Garrett Browne Email & Phone Number

Edgewater, Maryland, Us

Edgewater, Maryland, Us

Building a special platform for the IT and MSP Channel! Since our first line of code, we have built a platform that continues to grow! 👥 15+ Employees📊 8,300+ Registered Users🌐 80,000+ Monthly Visitors🤝 130+ Vendor Partners💬 3,700+ Product Reviews🧩 760+ Unique MSP NaviStacks Created💼 9,600+ Products added to NaviStack📅 850+ Events Added To Industry Calendar📢 24 Pitch/Engage Events🎤 170+ Pitches by Vendors❓ 7,200+ Poll Questions Anonymously Answered🔍 250+ Product Categories Listed On Platform👔 40+ CEO's Interviewed🔝 Top 3 Most Searched Terms: Datto, Vonahi, SaaS

Every climb for the business has its own unique challenge.Business consulting for Managed IT Providers and SaaS Startups.

Miami, Florida, Us

Highlights:Increased ARR by 73%Products achieved a $30M+ ARR YoYAttained 50% Year over Year growthProducts enjoyed a 95% renewal rateTransitioned a free product to a stand-alone revenue generating productResponsible for the Product Management of the following CyberSecurity SaaS products: 1. Dark Web ID - Business monitoring in the Dark Web.2. BullPhish ID - Phishing Simulation and Security & Training Awareness.3. Passly - Identity & Access Management platform (Password Manager, SSO, 2FA and MFA)4. Passly Mobile ( iOS and Android )5. Passly Browser Extension ( Chrome )6. Database Engine- Product management with 6 different development teams- Led, created and helped launch best-in-class product offerings in partnership with sales, marketing, engineering, user experience and support.- Responsible overall life cycle of each product.- Responsible for the overall management of JIRA- Worked and planned with Executive and VP level teams- Worked with international development teams.- Cross-department team collaboration of product strategy- Lead cross-functional platform product development. - Roadmap planning to follow company goals and strategies. - Coordinate features for design, requirements, development, and launching.- Created features for persona journey and use case scenarios.- Created UX and UI for each platform- Created and managed Release Documentations for each release cycle.- Designed a Learning Management portal to work with an existing platform. - "Relaunched" a product with valued, long requested stakeholder needs and feature requests- Strategized the product go to market (GTO) from a non-revenue product to a revenue generating product. - Responsible for gathering, analyzing business, functional and technical for User Stories- Presented at internal and external Virtual Events and Webinars- Part of team to create Production Certification courses- Worked with various 3rd party database vendor; API access

Miami, Florida, Us

Product Owner for Passly. Passly is an Identity Access and Management (IAM) platform built for Enterprise and Managed Service Providers.

Miami, Florida, Us

Serving over 2,000 Managed Service Provider and Enterprise with account management and technical support. Cross-department role working with the Development team, Product team, Partner Success Team and the Executive team. Spearheaded the development of Zendesk to scale with the growing needs of key stakeholders. Was responsible for managing overall Support operations, communications and helpdesk. Assisted in technical calls and video conferences. Developed customer facing technical documents. Created and maintained Zendesk Knowledgebase. Maintained all customer helpdesk tickets.

Miami, Florida, Us

-- Responsible for the relationship between our Partner and ID Agent. --Worked Partners to educate, propose solutions and applications that met their goals and requirements-- Responsible for ensuring product success and product subscription renewals

New York, Us

Password Manager for Managed Support Providers (MSP), Business and Consumers. Venture Backed Series A Funding from BECO Capital, B & Y Venture Partners and Leap Ventures.Winner of the PC Magazine Editor Choice Award, 2019.Features in TechCrunch, The Wall Street Journal and Forbes.-- Responsible for the conception and product GTM for Managed IT Providers-- First employee in North America; Opened the New York, Manhattan office location.-- Responsible for developing the Go To Market (GTM) strategy aimed at Managed Service Providers (MSP) in the North American market. -- Responsible for leading overall Business Development in the North American market.-- Responsible for management of strategic and operational Marketing and Client Success-- Cross Department work with the Product, Development and Marketing teams to develop a market ready solution for Managed Service Providers (MSP). -- Assisted Product Management with building out user workflow based on personas, scenarios and goals.-- Responsible for the creation of multi-year budget creation

techlabIQ, based out of Nashville and served Los Angeles. Law Firm and Professional Services Managed IT Services.• Serviced Law Firms and Professional Service firms in Los Angeles and New York City. • Developed and implemented solutions for managed security, technology infrastructure, business continuity and overall strategies.• Responsible for complete design, implementation and oversight of technical support, researchand development, business, customer success, sales, marketing and operations.• Led, mentored and managed IT Support Technicians in both Nashville and Los Angeles.• Trained, supported and provided mid-size organizations (up to 200 employees) with an arrayof IT services including Managed IT Services, Security, Office365 and Google Apps deploymentand management.• Consulted and troubleshooting business managment on best CRM, Project Management,• Operations practices based on their business application scenarios and desired outcomes.• Consulted and troubleshooting business management on best CRM, Project Management, Operations practices based on their business application scenarios and desired outcomes.• Worked with custom, public and vertical CRM's and databases.

Auxiliary Defense provided Managed Security Services as well as cybersecurity consulting. We offered a wide array of specialized information security, engineering, and architectural services - as well as security tool packages to improve organizational security as a whole. • Responsible for overall Business Operations, Client Success, Financials, Development andStrategy.• Auxiliary Defense provided Cyber-Security services from architectural guidance, compliancereadiness audits covered PCI, HIPPA, SOX, FISMA, ISO, management SIEM,design/deployment/tuning

Tech Lab Company provided Law Firms and Professional Service Firms with Managed IT & Security Support in Southern California area (Los Angeles, Orange County, Ventura County and Las Vegas) • Strategic emphasis on Client Success with Cloud Solutions and Practice Management for LawFirms.• Consulting, troubleshooting and procurement of Legal, Data Entry, Call Center, Financial andMedical CRM's for business clients.• Services included security, networking, managed IT, data recovery, website and databaseprogramming and break fix.

Bachelor Of Science, Theater & University Studies

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