Manager, It Support, Global
CurrentI currently oversee global IT Support operations including, but not limited to:- Staffing and coaching of the help desk- Coordination of incident response and problem management- End-user asset procurement and management - Enforcement of corporate and security compliance - Creation of IT policy and process - Various Systems Administration duties such as Google Workspace Administrator, Okta Administrator, Jira Administrator, Confluence AdministratorRecent projects include:- Development, coordination, and lead of the change portion of a major workspace migration- Development, coordination, and lead of the migration to a new ITSM solution- Creation of a new, NLP-focused, end-user knowledge base- Creation of an internal knowledge base for Support Operations to expedite onboarding and training of associates
