Garrett Congdon Email & Phone Number

Kirkland, WA, US

• Consultant at MicrosoftOrganization: Customer Experience and SuccessChief of Staff, Operations and Strategy. Accountable for planning and supporting operational alignment across 38 Workstreams, to deliver significant.
• Managing project timeline(s), including deliverables/milestones, v-team operationalization, scheduling, workback plan creation and maintenance, walking deck creation and maintenance, and notes and action taking/tracking
• Communications and stakeholder management

Redmond, Washington, United States

• Consultant at MicrosoftOrganization: Legal Operations and Contracting GroupResponsible for working with multiple engineering teams, from within Microsoft and a third party SaaS provider, to communicate and clarify.
• Managing the business product backlog in Azure DevOps
• Assisting with regression testing prior to tool enhancement rollout
• Monitoring of ticketing tools, and working with the support delivery team to triage tool issues
• Developing KPI's, in order to assess learnings, progress, and risks for current and future feature development

Redmond, WA

• Consultant at MicrosoftOrganization: Cloud Commercial CommunityAccountable for building and maintaining a multi-tiered Program Success System catalog for the Microsoft for Startups team in Azure DevOps..
• Data collection from every member of the Leadership Team and their direct reports to gather all Programs, Projects, and Deliverables they need to track and manage
• Data propagation in Azure DevOps – Necessary project plans captured, each tagged with appropriate Objectives and Key Results (OKR’s_ they impact)
• On-going updates and refinement within Azure DevOps

Redmond, WA

• Consultant at MicrosoftOrganization: Azure Customer Experience Engineering
• Responsible for management and auditing of a growing CRM system; entry and facilitation of 1,100+ Engagements with enterprise Microsoft Azure customers and partners
• Accountable for weekly updates on both upcoming and historical Engagements for higher- level management consumption
• Accountable for weekly triage and communication with Cloud Solution Architects regarding customer feature requests via Team Foundation Server
• MS Exchange Administrator:· Triaged Engagement requests with Field Representatives to provide appropriate resources for support. This included empowering my team with necessary usage metrics to gauge customer/partner.

• Responsible for retention, uncovering and facilitating sales growth, relationship management, and internal and external communication for Tier 1-3 customers. These customers generate between $250,000 and excess of $1.
• Accountable for project management and execution of customer and Zonar’s business initiatives. This included the following:· Weekly and bi-monthly conference calls with customers concerning current roadmap and feature.

• Support and customer relationship management for Zonar’s largest clients in the Utility & Construction Sector
• Primary duties included report generation, account management, customer development, and over-the-phone and national travel for training and troubleshooting

• Consultant at MicrosoftOrganization: Customer Support and Service (CSS)
• Managing external vendor accounts/permissions for tools used to provide customer support and service
• Headcount creation and archival for external vendor accounts
• Data entry/cleanup of Vendor Infrastructure Services (VISOps) tool inventory
• Part of a response team to an internal audit requiring an inventory and classification of all tools used within CSS; assisted in passing the audit
• Reached out directly to tool owners to gain information on their assets needed to pass the audit

In-house sales, daily accounting, cash register duties, and customer serviceOut-of-house rental nights at local elementary and middle/Jr. high schools