• Provide technical and administrative support for employment processes that includebackground checks, I9s, drug screening, immigration, regulation updates, personnel files andcreating or updating training and process documentation.• Responsible for the personnel file room and maintain appropriate record retention for all otherHR Compliance documents. Process and prepare invoices, reports, memos, correspondence,or other documents. Maintain accurate Standard Operating Procedures for all HR processes.• Ability to communicate all Compliance processes for every office in every US location whenneeded.• Support execution of HR Compliance programs through coordination of logistics,communication and materials.• Manage the HR email inbox and calendar of activities.• Compile data and prepare reports and presentations for HR leadership. Create and run metricreports to assist team and Human Resources Consultants in evaluating effectiveness of HRCompliance programs and services.• Assist with coordination of immigration processes, data entry and files.• Other HR related administrative tasks as assigned.

● Research new applications and tools to use by testing out multiple programs and assessing each one for ease of access and ultimate accessibility to 43 patrons at any given time.● Perform data entry within Google Sheets by entering in 200+ names in a spreadsheet and creating formulas like search functions for people accessing spreadsheets without data-editing privileges.● Maintain confidentiality of patron information by storing private information in areas only accessible to staff members actively pursuing case work so sensitive information cannot be used illicitly.● Review and approve the intake of new patrons by performing National Sex Offender checks online and documenting information such as current job, medical history, needs, and explaining shelter related responsibilities and procedures.● Work on special projects such as redesigning and implementing a floor plan for the patron sleeping area so the space can be utilized comfortably by up to 43 patrons, while ensuring the restrooms are handicap accessible.● Identify and de-escalate difficult situations by working with patrons using emotional intelligence to ensure a safe environment for everyone in attendance.● Develop strategies to enhance communication by holding meetings and discussing overnight policies to ensure organizational operations are being followed correctly.● Conduct patron investigations using camera footage and proper documentation to ensure accountability and compliance with shelter protocol are understood.● Compile information to present during a weekly meeting about shelter activities

● Manage a team of up to 9 people by influencing productivity and eliminating non-value adding activities through coaching opportunities to achieve sales of up to $10,000 a day.● Collaborate weekly with a team of 5 supervisors by communicating strategies to develop and retain talent by ensuring an efficient and positive work environment.● Utilize sales-based analytics to determine optimal timing for working on administrative tasks and distributing breaks ensuring a diminished employee discomfort and maximization of sales.● Improve customer retention by crafting unique connections and greeting up to 100 customers an hour to provide a well-tailored and memorable experience.● Analyze weekly forecast reports by reviewing sales, labor expected, and staff to adjust labor precisely in a dynamic and fast-moving market, ensuring the best customer experience and save money on labor.● Promote a positive work culture within Starbucks by embodying the values and always making the moment right for a customer to influence behavior conducive to Starbucks missions and values.● Lead the implementation of organizational development by reinforcing the change with conciseness regarding why the change has occurred and demonstrating open-mindedness to reduce resistance and influence employees.

In my role as an HR intern at MSH, I have learned and performed HR related tasks such as:- Researching and Preparing a spreadsheet containing the relevant length of experience and education held for over 200 current employees to ensure market fairness in compensation.- Standardizing the development of an organization-wide hiring guide by analyzing compensation for roles in similar organizations within our industry to establish fair hiring practices.- Building a talent pipeline through LinkedIn Recruiter and screening potential applicants using a company questionnaire alongside resume/CV to determine competencies & qualifications.- Researched and organized a Job Board spreadsheet using formula creation for over 60 websites with relevant information such as cost to post, job list length, website audience size, and so forth to optimize job posting.

My first gig!