Garrett Egan Email & Phone Number

San Francisco, CA, US

Los Angeles, CA, US

• Developed and conducted training sessions for 100+ employees monthly, yielding an overall satisfaction rating of 98%.
• Designed and managed curriculum of over 150 training modules across 6 game titles while navigating the company's acquisition.
• Implemented customer surveys, resulting in a 25% improvement in customer satisfaction and skill development.
• Launched marketing campaigns across 8 social media channels, growing our channels by 60% and increasing revenue by 30%.

Santa Monica, California, US

• Developed and conducted training sessions for 100+ employees monthly, yielding an overall satisfaction rating of 98%.
• Designed and managed curriculum of over 150 training modules across 6 game titles while navigating the company's acquisition.
• Implemented customer surveys, resulting in a 25% improvement in customer satisfaction and skill development.
• Launched marketing campaigns across 8 social media channels, growing our channels by 60% and increasing revenue by 30%.

Provo, UT And Seattle, WA, US

• Managed 1000+ online sales training courses in a company-wide learning management system, reducing overall training cost by 30%.
• Designed assessments, interactive simulations, and job aids to improve competency scores across sales teams by 10%.
• Created engaging video-based training modules for on-demand self-learning, increasing completion rate by 15%.
• Applied best practices in ADDIE, Bloom’s Taxonomy, and Kirkpatrick's Evaluation, improving understanding of the company's products.
• Designed and implemented a new, two-month onboarding program, reducing onboarding time by 30%.

Provo, UT, US

• Developed and taught a 2-credit game design course using game-based and project-based learning to enhance applied design skills.
• Assisted in the evaluation of the course, resulting in a 4.8/5 rating, indicating increased understanding and engagement among students.
• Co-authored a research article to promote the use of gamification and computational thinking in learning, teaching and assessment.

Lindon, UT, US

• Developed 20 e-learning modules using authoring tools such as Articulate Storyline, Articulate Rise, Adobe Illustrator, and Adobe InDesign.
• Created VR-based training that created a 20% improvement in on-the-job performance and a 25% reduction in equipment damages.
• Revised existing online courses to align with updated company guidelines and universal accessibility standards.

Provo, UT And Seattle, WA, US

• Developed educational materials and conducted live training sessions to transfer product knowledge to over 30 new employees.
• Reduced product training time by 60% through self-paced online training while increasing customer satisfaction to over 4.8/5.0.
• Maintained over 80 employee knowledge base articles on customer support best practices.

Provo, UT, US

• Managed multiple projects from pre-production to release, utilizing Agile and SCRUM methodologies to ensure on-time delivery.
• Coordinated multiple teams with twice-weekly status updates and detailed roadmaps to track milestones and priorities.
• Facilitated internal and external reviews, managing feedback and collaboration to ensure product quality.
• Awards: Student Emmy Winner, 2x E3 College Game Competition Finalist.

Hoboken, New Jersey, US

Organized the launch of a new company-wide learning and development platformAssessed employee learning and adjusted implementation plan

Master Of Science - Ms, Instructional Psychology And Technology

Bachelor Of Science (B.S.), Computer Science