Garrett Estenson Email & Phone Number

Portland, Oregon Area

- Managed implementation of project to combat targeted credit card fraud coordinating the efforts of 10 people, leading to a savings over over $1 million dollars annually to our company and clients- Create training documentation for new hires to ensure high-quality, standardized implementation of account setups- Researched and documented compatibility of gateways and point-of-sale systems to further expand company’s ability to reach a diverse set of clientele- Research and provide feedback on over 50 product and software initiatives to ensure high-quality rollouts of new products and integrations- Manage vendor relations for merchant installations

Portland, Oregon Metropolitan Area

- Created, updated and maintained software testing plans- Collaborated with engineering and product management teams to document and discuss test results- Executed manual software testing within Agile sprint methodology- Extensive use of Jira to manage and track testing results and ensure timely release resolutions and feature releases

Seattle, Washington, United States

- Managed research, planning and implementation for industry updates with both internal and external stakeholders and partners- Planned, managed and successfully executed EMV research and product rollout for a merchant portfolio representing over $1.8million in annual recurring revenue- Researched and documented partner and vendor research implementation procedures for our installation team

Greater Seattle Area

- Facilitated research of publicly available university statistics.- Compiled and manage data in varying Excel spreadsheets.- Conducted in-depth web searches to find relevant statistical data.

- Consistently led team in student retention with a roster of over 100 students.- Created individualized plans with students to boost student success and likelihood of staying in school.- Tracked data for team using Microsoft Excel and Salesforce.- Implemented metrics-focused team activities, leading to a 7% jump in team retention.

- Managed student data in Excel to track student needs to tailor best methods of teaching for students.- Utilized PowerPoint on a daily basis to create interactive presentations for students in the classroom.- Led presentations for classrooms of up to 35 young scholars.

- Helped set a regional record for single team sales in one day by contributing 15 sales in 100 sale day on a 10-member sales team.- Extensive use of SalesForce in day-to-day operations.- Implemented the use of MS Access to efficiently manage customer database of 300 clients.- Communicated daily with current and potential clients to offer case-specific solutions for their home entertainment needs.- Used desktop publishing software to create personal marketing flyers, leading to a 25% increase in sales.

- Aided in the planning and implementation of cloud computing to ensure accessibility to classroom documents for students regardless of location.- Advocated for 35 ESL students with teachers not part of ESL department to ensure proper student accommodations in non-ESL classrooms.

- Interacted daily with leading figures in the Portland-Metro area to gain client access and achieve large sales growth.- Created marketing campaign using social media and targeted research that increased sales by 200% from previous marketing team.- Integrated use of MS Office product suite (Access, Word, Powerpoint, Excel) into daily running of business.

Full Stack Web Development Certification, Computer Software Engineering

Bachelor Of Science (B.S.), History

Education record