As a Technical Account Manager at Okta, my main focus is on ensuring our customers get the most out of our security applications. Okta is a global leader in identity and access management solutions and is consistently recognized by Gartner as a Leader in the IAM industry. In this role, I handle technical presentations on security best practices and new features for our enterprise customers. Additionally we are involved with renewals, upselling, and cross-selling to existing customer accounts.In addition to that, I hold an MBA from Toronto Metropolitan University, graduating with a GPA of 3.93. This program is highly respected, ranked third in Canada and among the top 100 globally. Before that, I completed my undergraduate in Information Technology Management with a GPA of 3.52.My background in B2B SaaS and customer success, combined with my academic and professional experience, position me to excel in roles requiring expertise in customer success and technical support within the industry.