Assist in the Management of Customer Service and OperationsAssist Branch Manager in the management of the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by exampleAssists in managing overall operations by using initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems.Manage overall branch operations in absence of and/or request of the Branch ManagerHuman Resource ManagementAssists in coaching, training, managing and developing employeesProvide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performanceAssists Branch Manager in maintaining accurate record of employee performance and other human resource functions as directedAssists in administering and/or recommend disciplinary action, promotions, transfers and/or other personnel actionsSales and Marketing/Financial PerformanceAssists in developing, planning and actively participate in branch sales and marketing efforts to increase and improve businessAssists in training, motivating and coaching employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipmentAssists in managing branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collectionAssists in supervising and training other employees regarding branch receivables

-Strategic planning to grow and maintain business relationships with auto shops, dealerships and insurance companies. -Assists in managing account receivables, including negotiating payment plans, collecting difficult receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection.-Coach, train, manage, and help develop employees’ sales and customer service.-Maintain accurate records of employee performance and other human resource functions as directed.-Evaluate and manage the car rental fleet and utilization.-Regulate vehicle maintenance and repairs, including preventative maintenance, manufacturers’ recalls, breakdowns, and accident damage.

-Manages a high-volume workload within a deadline driven environment.-Exceptional collaboration with colleagues and management to maximize customer satisfaction.-Compete in a highly competitive sales environment on a daily/monthly basis-Top 14 salesperson in Orange county for the months of April, June, August, & October

Initiated contact with homeowners who were eligible for mortgage loan modifications and/or solar energy.