Garrett Gilkison Email & Phone Number

California, United States

Transforming full service short and mid-term property management through state-of-the-art technology and premium services.

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Detroit, Us

Specializes in the design, build, & continuous improvement of conversational AI applications across various channels focused on improving customer engagement and revenue optimization.• Generated a new go-to-market strategy and sales plan and formulated live conversational AI demonstrations.• Collaborated with Private Equity investor on business execution, providing roadmap and plan execution strategy.

South San Francisco, California, Us

Provides communications, contact center, collaboration, network, security, managed services, and process consulting to support business growth agendas.• Oversight of P&L administration across a variety of business units and functions for this growing technology solutions company, developing strategic alliances with C-level decision-makers.• Enabled clients to make efficient customer engagement decisions by establishing and program management of new customer experience practice with a process optimization program aimed at providing financial conversion of operating procedures.• Achieved a $34M increase in overall business revenue from $16M to $50+M, while realizing and maintaining a 20% increase in YoY revenue growth.• Developed and managed all internal and external technology resources, including the Director of Cloud and Director of IT.• Established go-to-market strategy including channel sales and secured ~10,000 contracted UCaaS/CCaaS recurring seats within first year for a new enterprise cloud business product for notable clients including Blue Cross and Taylor Farms.• Drove the implementation and sourcing of various enterprise tools, including ERP, CRM, CPQ, marketing automation, cloud backup, communication, and security.

San Jose, Ca, Us

A Services Oriented Provider (SOP) of next-generation Unified Communications solutions, services, and applications for mid to large enterprises.• Utilized the most powerful IP telephony, unified communications, video, and messaging technologies in tandem with OnPremise, OnDemand, and Advanced Services experience.• Spearheaded the growth and development of profitable services and solutions business from its inception via eCommerce and B2B relationships without external investment or funding. • Applied strategic business development methods with a variety of multiple enterprise clients, securing noteworthy accounts to include Sutter Health, Taylor Farms, and Netflix.• Governed product strategy, marketing, pricing, operations, accounting, and client management, providing comprehensive oversight and positioning PacketBase for acquisition by VOX.

Burlington, Ontario, Ca

• Administration over all aspects of the establishment of the first office in the United States for this Canada-based company including program management, outbound sales, prospecting, salesforce, and talent solutions.

• Led global telecom infrastructure expansion until the firm was acquired by Ciena.

Saxonburg, Pennsylvania, Us

• Managed global voice, video, and data oversight of 22 offices (18 outside the U.S.) for one of the world’s leading providers of laser-based technologies.

Business Administration, Management And Operations

Marketing/Marketing Management, General