Garrett Haviland Email & Phone Number

Rutherford, NJ, US

Arlington, Virginia, US

Arlington, Virginia, US

Arlington, Virginia, US

Arlington, Virginia, US

• In October 2019, I was promoted to Business Analyst III at 2U. As a Business Analyst on the Core Systems team at 2U, I act as the lead Business Analyst for a mix of front-end systems, back-end systems, and.
• Identifying areas for improvement in 2U's internal systems using Agile methodologies and developing actionable plans to provide value in those areas
• Meeting with Product Managers to plan out the team's roadmap
• Communicating with stakeholders to identify pain points and working to provide value where it's needed the most
• Ticketing development work through the use of user stories
• Monitoring the team's backlog in Pivotal Tracker or JIRA

Arlington, Virginia, US

In February, 2018 I joined 2U as a Business Analyst II on the Core Systems team in Brooklyn, NY. As part of the Core Systems team, I plan and oversee development of internal systems to improve processes across all of 2U, but primarily for stakeholders in Tech Dev and Marketing.

Pembroke, MA, US

• In December 2017, I was promoted to IT Consultant II after 1.5 years with RSI.My responsibilities at RSI included:
• Served as the Implementation Center's lead Taxpayer Portal developer for projects in Chicago and Saskatchewan
• Analyzed incoming bugs and assigned work out to a team of developers
• Reviewed business requirements for feasibility and contributed to development schedule planning
• Oversaw testing and deployment of multiple production code releases while adhering to tight project deadlines
• Assessed business requirements and translated them into actionable development tasks

Pembroke, MA, US

• In this role I acted as a Business Analyst, where I honed my technical skills including SQL and software development.My accomplishments as an IT Consultant I at RSI include:
• Supported implementation of RSI’s tax processing software and online Taxpayer Portal for the city/state governments of Rhode Island, Seattle, Indiana, and Missouri
• Created SQL scripts to maintain application reference data to drive software functionality
• Fixed over 150 software bugs and change requests while minimizing turnaround times
• Managed Taxpayer Portal website content and wording using IBM WebSphere
• Performed thorough QA testing and reported bugs

Conshohocken, PA, US

• Cataloged the flow of data from SQL databases to Java applications across departments
• Reviewed team members’ work for accuracy
• Attended and contributed to team meetings with project leads and managers
• Balanced the workload of multiple projects across several teams

Scranton, PA, US

• Maintained Office of Student Government information resources and cloud storage
• Managed election of Class of 2019 Senators, electronically collected votes of over 450 students
• Provided information technology services to Student Senate and Cabinet
• Managed electronic records of 90 student club budget requests and appeals totaling over $100,000

• Trusted with the well-being and security of clients’ pets and homes for extended periods of time.Exhibited skills including:
• Reliability
• Ability to keep a tight weekly schedule
• Ability to balance the needs of multiple clients at once

• Handled in excess of a thousand dollars in cash and merchandise daily, processed sales, catered to customer needs, took inventory, and kept a clean, organized work station.Exhibited skills including:
• Effective time management
• Ability to work under stress
• Ability to solve customer problems in a timely fashion.