Garrett Hays Email & Phone Number

- As part of the IRT Delivery Application Team, I delivered customized software solutions to optimize the facilitation of the clinical trial process for pharmaceutical and biotech clients.- Designed and developed reliable, maintainable, and efficient software systems, prioritizing patient safety and the integrity of clinical study data.- Leveraged proficiency in front-end and back-end development to efficiently make system modifications and enhancements across all components.- Developed custom tailored software solutions to meet unique design and data requirements for individual client implementations.- Orchestrated the continuous integration, delivery, and deployment (CI/CD) of application code across all environments.

- Created a successful internal application for the help desk team to efficiently manage user permissions.- Reviewed existing codebase to identify authorization parameters used in internal systems, then bolstered documentation in Confluence to ensure ease of future implementations.- Application development included back-end build and deployment of a REST API, using MSSQL, Express.js, Node.js, and Sequelize ORM, as well as a front-end written in Typescript using React.

- Led communications as the primary point of contact for clients.- Developed long-term client marketing strategies and roadmaps based on marketing principles, consumer behavior, and client objectives.- Worked across internal cross-discipline teams to drive success for our client accounts.- Communicated and presented marketing strategies, opportunities, and success metrics.- Managed client projects and documentation, such as project timelines and tasks.- Oversaw and prioritized tasks, ensuring team members receive full briefing on accounts; presented at account status meetings.- Supervised quality assurance for work presented to clients, holding to standards of the highest quality.- Retained clients and fostered a healthy working relationship with client representatives.

Portland, Oregon

- Coordinate all aspects of implementing projects including: project kickoff meetings, requirements gathering, project budgets, technical and training calls, project roll out, and status check-ins. - Assist in the management of project pipeline, assessing prospective project feasibility in order to ensure steady stream of revenue and continuous growth. - Seek out and identify current and future business opportunities by providing demos, confirming assumptions and working closely with necessary vendors in order to prove out prospective use cases – creating upsell opportunities and building the business.- Responsible for managing MLB, NHL, NBA, MLS teams digital and in-arena Loyalty programs - Identify and adhere to best practices to provide highly customized, holistic consulting services for sports teams in strategically relevant markets- Coordinate multiple teams internally for project delivery, including UI/UX designers, front-end developers, back-end developers, and third-party integrators. - Manage all customer expectations and timelines. - Proactively communicate with all stakeholders to ensure that tasks are being completed by deadlines, and manage expectations if timelines need to shift. - Create and maintain project documentation for all assigned projects. - Provide regular updates on status of current implementations.- Serve as a guide and advisor to customers. - Train and assist other SKIDATA Project Managers globally on implementing the Loyalty platform.

San Diego, Ca

- Manage various digital, print and broadcast projects from strategy conception to completion- Mentor and ensure the growth of Associate Account Executives- Primary Client contact on day-to-day communication for multiple accounts- Brief and lead creative teams in the preparation of creative work to be presented for client review and approval- Prepare and manage income projections, budgets, invoices, and purchase orders, ensuring all are processed within all accounting and budgetary constraints- Coordinate and manage Client calls and meetings – both internal and external.

San Diego, California

- Assisted Account and Creative Directors in preparations of new business pitches - Responsible for internal organization of work, competitive analysis, and agency-client communication- Assisted Account Supervisor in the planning and coordination of both national and global print and digital campaigns for Serengeti Eyewear, Elevate Financial, Alaska Communication and Boston Scientific.- Supported Account Executives in coordination of Client meetings.

San Diego, Ca

- Organized and supported the implementation of print, digital and social advertising strategies- Transcription and distribution of agency-client correspondence for ASICS America.- Assisted in set up of experiential activation for ASICS World Series of Beach Volleyball.- Supported creative planning and execution of social media projects for Wild Turkey American Honey.

Certificate, Web And Mobile Development

Bachelor'S Degree, Communication, General

Associate'S Degree, Communication, General