Handled the global distributor account, assigned accounts and all customers inquiring about Oleic Acid product line. Processed orders, order changes, researched to provide resolutions to all inquiries, provided follow-up to ensure customer satisfaction/build customer trust/repeat business. Interfaced with all departments of the company to promote timely order progression. Continuously monitored phone, fax and email to address all correspondence. Processed all orders using SAP software.

Handled US (Midwest States) Direct/Inside sales territory. Sold the complete line of Mosler's physical security products such as safes, vaults, vault doors for banks/courtrooms, safety deposit boxes for banks, hotels as well as book depositories for libraries, banks, and schools. Sold bank drive thru teller systems, safety glass, pneumatic depository tubes. Accurately documented customer requests, prepared detailed quotes on Microsoft Word and Quotemaster software, facilitated information between production, shipping and customers, prepared and sent warranty/customer appreciation letters. Organized and maintained price book, product data sheets. Developed strong working relationships with all departments of the business. Provided customer with quick and accurate information ustilizing telephone, mail, fax, email and internet. Created design improvements to enhance corporate Direct Sales Web Site.Mosler went out of business in August 2001

Managed help desk phone line to assist technicians nationwide with customer related issues, dispatched service technicians, implemented special projects, trained and motivated less experienced representatives, undertook a leadership role. Adapted to departmental needs. Was appointed as Exclusive Account Rep for Mosler's largest customer account...traveled to their corporate headquarters to resolve issues/concerns when this customer was initially acquired by Mosler through the purchase of a former competitor. Was given much of the credit for this account remaining with Mosler due to the success of my visit to their headquarters.Was frequently sought out by other reps needing assistance handling challenging customers. Utilized effective listening skills, product knowledge and clear communication skills to identify problems and creatively solve issues and maintain strong customer relationships.Processed, printed and delivered daily account reports for management review.Applied and was hired for Sales Account Executive position in Mosler's Inside/Direct Sales Department

Handled 100 calls daily, both emergency and routine, from customers needing service technicians to respond to electronic and physical security needs. Dispatched service technicians throughout the United States via a computer paging system. Reviewed and and directed callers to appropriate personnel within corporate headquarters or transferred to the local nationwide office. Followed up on calls to meet corporate procedures and ensure customer satisfaction. Was promoted to Senior Customer Service Representative.

Provided all administrative duties while office secretary was on leave. Provided phone coverage, typing, filing, mail processing and technician dispatching. Technicians serviced electronic cashier systems.

Created and maintained patient x-ray files and reports obtained from radiologists, x-ray technicians or hand-carried into the hospital by the patients themselves. Discreetly handled confidential patient information, interfaced with patients, technicians and doctors while maintaining a professional attitude.Provided coverage during the summer months

Composed/typed resumes from handwritten information received from traveling office "head hunters" upon their return from face to face interviews with professional level office workers seeking to relocate and/or increase their current salaries. Handled mail, typing, filing and answered phone.

Created and maintained all customer files in the automated filing system. Provided customer files promptly when requested by office sales managers and ensured checked out files were returned and refiled accurately. Secured the automated system at the end of the day. Was trained to located archived files on microfilm and used the phone, typewriter and paper shredder as required.This was a full-time co-op job during rotating terms while attending Cincinnati State Technical and Community College to earn an Associate Degree in Business.