Garrett Miller Email & Phone Number

Fort Collins, Colorado

•Meet with and discuss the requirements of prospective customer agencies and other information provided by the prospective customers. Coordinate the development and review of agreements to fulfill customer requirements.•Prepare complex written and verbal communications and acting as a liaison between technical groups, business groups, and customers. Provide expert technical advice, guidance, and recommendations to business areas, management and other technical specialists on critical IT issues.•Lead and actively partake with senior and mid-level managers in mapping services to potential future CTS customers to determine best direction and modifications to current operations including business processes.•Support making decisions, provide guidance and recommendations that significantly influence important agency IT policies or programs. Assist in planning significantly new or far-reaching enterprise architecture programs.•Perform complex synthesis of various types of data to determine how they support the defined organizational unit and relevant business issues. Identify and define similarities among data architecture and business architecture and explain them to various audiences using the most effective communication style and method.

Cheyenne, Wyoming Area

• Prepares the company’s QA control manual and supervises all amendments and revisions.• Controls and distributes all quality documentation. • Monitors all quality related activities on projects.• Performs all internal and external audits on behalf of management. • Verifies contractor quality requirements are specified to vendors and contractor documentation submittals. • Attends pre-bid meetings and coordinates all project requirements with the project bidders as required. • Attends client quality control meetings. • Coordinates the preparation and control of project quality system management documentation prior to project commencement. • Reviews quality inspection personnel qualifications and training requirements.• Monitors the disposition of all issued nonconformance reports. • Monitors the progress and effectiveness of the project quality management system, recommends and implements improvements when required.

Cheyenne, Wy

- Plans, organizes, and directs the activities of the branch organization, ensuring that the advice and assistance provided complies with legal and regulatory requirements and meets customer needs.- Develops goals and objectives that integrate division/branch and overall objectives.- Researches, interprets, analyzes and applies applicable guidelines, policies and objectives.- Establishes policies and procedures for accomplishment of the organization’s mission.- Plans and schedules work in a manner that promotes a smooth flow and even distribution. - Coordinates plans and schedules with other organization managers and customers as appropriate. - Identifies need for changes in priorities and takes action to implement such changes.- Plans work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules.- Assigns work to subordinate employees based on priorities, difficulty and requirements such that the experience, training, and abilities of staff are effectively utilized to meet organization and customer needs.- Balances workload and provides advice, guidance, and direction on a wide range of technical and administrative issues.- Coordinates with other information management organizational managers and customers as appropriate. - Identifies requirements and initiates requests for additional resources including personnel, equipment, supplies, and space to ensure success in meeting goals.- Provides advice to supervisor on significant issues and problems related to work accomplishment.- Establishes metrics and analysis systems to ensure actions are timely and reviewed at critical points.- Follows-up to ensure complete and quality resolution of discrepancies.- Assesses and revises policies and procedures as needed to improve quality, timeliness, and efficiency.

Aurora, Co

Directorate of Information Management Manager Information Technologies Specialist, GS11 0391 (TELECOM) • Diagnosed and resolved problems in response to customer reported incidents. • Researched, evaluated, and provided feedback on problematic trends and patterns in customer support requirements. • Responsible for the execution of the telecommunications operational budget. • Developed and maintained problem tracking and resolution databases. • Installed, configured, troubleshot, and maintained customer hardware and software. • Developed and managed customer service performance requirements. • Developed customer support policies, procedures, and standards.

Aurora, Co

Same duty description as US Army helicopter pilot.

Louisville, Co

• Performed quality control and performance tests on manufactured data storage hardware • Performed troubleshooting and repairs when necessary on data storage hardware• Worked with engineers to resolve more difficult issues

Greater Atlanta Area

Coordinated radio and data communication traffic according to established federal, state, and local rules and regulations. Performed duties of sending, receiving, relaying, monitoring, logging, recording, reporting and interpreting emergency and non-emergency information to and from mobile units or computerized data bases; operates radio and other data transmitting equipment. Performed administrative duties necessary for the operation of the communications center.• Performed radio and telephone operator duties • Maintained contact with state troopers in and around the metro Atlanta area• Generated and maintained radio and telephone logs of communications • Worked with multiple emergency and safety departments at all levels of government• Certified on the National Crime Information Center (NCIC) access system• Worked as a communications Officer for the State law Enforcement Center (SOLEC) during the 1996 Olympics in Atlanta, GA

Chattanooga, Tennessee Area

Same duty description as US Army helicopter pilot.

Multiple Locations

- Operated UH-60 rotary wing aircraft in all types of weather during day and night, and under night-vision systems. - Perform all military aircraft operations, including:• Reconnaissance• Security• Gunnery• Rescue• Air assault• Internal/external load• Paradrop/rappelling operations• Command and control - Routinely participated in real-time and training operations that include combat, combat support or combat service support operations. - Performed administrative or liaison missions to transport passengers, VIP, mail or cargo. - Maintained aviator flight requirements according to current aircraft Aircrew Training Manual.

Responsible for supervising, inspecting and performing maintenance on aircraft electrical systems. Ensures that the electrical systems on airplanes and helicopters are properly maintained and repaired.Job Duties• Diagnosed malfunctions in electrical and electronic components.• Maintained electrical/electronic elements of assemblies nickel-cadmium batteries.• Used and maintained common/special tools.• Maintained facilities for storage of flammable and hazardous materials.• Prepared requests for turn-ins and repair parts.