Complete disassembly of C2 and C4 964 Porsche vehicles using specialized techniques to preserve vehicle and part integrity. • Rigorous Vehicle assessment using telescoping measuring tram gauge. Preparation of vehicle intake evaluation data with analytical summary of vehicle identification, damage reports, and vehicle geometry.• Complete tear downs on vehicle suspension components: trailing arms, knuckle supports, braking system, fuel system, steering system, complete removal of electrical system harnesses intact.• Engines torn down to the heads in Preparation for Ed Pink, PorscheMotorsports, or Cosworth to rebuild.• Total restoration of key suspension components using clean room techniques: Trailing arms, knuckle supports, control arms, and front and rear hubs.• Chassis modification: Removal of complete quarter panels from door jam to decklid jam in preparation for media blasting and carbon quarter adhesion. Carbon quarter panel adhesion installation. Removal of superfluous spot welded brackets no longer needed for restored vehicles.

• Luxury restoration of 964 Porsche cars, years 1989-1994• Assembly of vehicle components• Testing, modification, fabrication, and rebuilding of components• Diagnosing build issues. Fitting and finishing components onto vehicles with high attention to detail• Team oriented, strong ability to multitask and work in a fast-paced environment meeting multipledeadlines

• Run a small, independent MBE providing custom building, construction, and design services to many repeat, multi-year residential clients across Southern California• Direct the entire client intake process, from quoting to project delivery to invoicing •Portfolio includes house remodels, bathroom remodels, landscape architecture, & construction management, including managing Spanish language crews•Services include framing, foundation pouring, drywalling, plumbing, electrical, stucco, and painting. Design architectural plans in Revit •Design, build, and weld custom furniture using acetylene, mig welding, and arc welding •Design and fabricate custom 3-D parts in Rhinoceros and print them on a 3-D printer • Run an eBay store providing custom laser cut gaskets for classic cars. Custom draft CAD files & precision laser cut & ship to customers across the U.S. Over 300 100% positive reviews

• • Serves as the primary point of contact for persons inquiring about disaster assistance by telephone. Conducts telephone interviews with disaster victims who have been affected by an officially declared disaster.• Assists applicants by telephone and in person, determines applicant needs, and provides instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate.• Provides information and explanations of Housing Assistance, Other Needs Assistance Grant, and other programs to applicants. IT Support for FEMA colleagues on browser, desktop applications, navigation and quick action steps. • Conducts attention to detail and verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, in order to gather and disseminate information.• Processes applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants. Emphasis on Customer Service and Support for ongoing case work review with work-packet generation. • Ability to analyze inspector comments & proposals about construction materials, construction process, and serve as a liaison between applicants, FEMA Inspectors and general contractors.

• • Maintain and receive inventory by initiating and implementing organizational store policies • Controlled inventory levels by conducting physical cycle counts and reconciling inventory variances • Worked with outside sales representatives to satisfy customer orders and ensured large deliveries were successfully shipped and billed to proper job sites. Followed up with clients to verify orders met expectations and were adequate to complete job.• Planned delivery schedule to maximize the efficiency of delivery route and reported to the Sherwin Williams Hub system• Fabricated and arranged paint displays for vendor and paint sale shows; demonstrated wall repair products and techniques, Installed and painted base board trim and drywall display panels, ordered construction materials from local supplier for upcoming events. Salvaged renewable materials to reduce waste and recycled whenever possible.• Maintained store appearance; conducted intermittent inspections and worked with latex acrylic paints, industrial epoxy floor coatings, stains and lacquers, silicone caulking, acetone & thinners, paint strippers, bondo, masking tape, duct tape, masking paper, High Volume Low Pressure (HVLP) spray guns, compressors, fork lifts. Assembled heavy duty steel shelving for warehouse; organized warehouse weekly to maintain efficient use of circulation within aisles and storage spaces.• Performed minor electrical fixture repairs on bathroom lights and ventilation fans.• Provided routine maintenance inspections on fleet vehicles: scheduled vehicle service repairs with automotive service repair centers: Inspected wiper blades, tire tread wear, headlight & taillight functionality, air filter condition, compared vehicle mileage to fleet recommended servicing guides, completed needed repairs when proper tools were available and delivered fleet vehicles to servicing centers when specialty tools were required.

• Thorough knowledge of battery industry, battery compositions, battery systems, battery configurations, recommend batteries of equivalent specs or upgraded battery technology to maximize battery output and life longevity for customers application.• Monitored incoming service and sales calls between employees and customers, eased tensions in escalating matters by providing solutions that guaranteed customer satisfaction and customer retention. Utilized CRM program to schedule routine sales calls, customer satisfaction inquiry checks, customer purchasing volumes.• Assisted in developing procedures for logistics, order submission, order preparation, and complete protocol for office/ warehouse operations. Served as point of contact for annex location inquiries to Corporate home Office.• Managed a team of three in-house customer service agents and two overseas after hour service agents.• Analyzed and organized work packet bids for government supply contracts; coordinated with parent company (Director of Purchasing) to guarantee bids were competitive and maintained a substantial profit margin. • Analyzed daily and monthly company sales and set individual sales goals for sales leads and customer service agents.• Processed customer payments at close of day through merchant services portal; Reviewed all transactions, processed automated payments and manually processed payments with card errors. Contacted customers with declined payments, and invoiced companies with net30 terms. Referred all outstanding charges to accounting for account determination.• Communicated with vendors daily to ensure supply levels maintained were adequate to fulfill customer orders and quotes.• Checked email accounts for large quote inquiries; generated competitive quotes based on company battery costs and shipping logistics, negotiated quotes and followed up with clients who needed encouragement.

• Served as a managing liaison for 3 embroidery digitizers and 2 customer service representatives.• Coordinated with overseas vendors to allocate embroidery design submissions and maintained close contact for updated status on design revisions, contacted vendor Managers when design quality failed to meet company standards.• Monitored customer service interactions and relayed quality interaction techniques to agents who needed guidance when customer courtesy was lacking; conducted pre-shift meetings to inform agents of company changes and report on work production needs and efficiencies. Empowered employees to vocalize needs and expectations.• Trained new recruits for embroidery terminology and customer service roles, recommended key employees for promotion to sales departments, based on ability to drive sales and creativity during challenging interactions.• Provided emergency digitizing solutions for inter-department requests when factory digitizing was over extended.• Performed daily cold calls based on business research and Customer data base submission inquiries.