Teach Salesforce Associate and Administrator certification courses for both credit and workforce/non-credit.

Teach software and game development with Python, C++, Blueprint, and Unreal Engine.

Responsible for the directional oversight of US Prime Wardrobe as well as the management of Team Managers through weekly one on ones that focus on goals, team accountability, challenges, development, and career growth. Promotes a Think Big mindset and oversees process improvement.

Managed a specialty team of customer service associates that handled repeat and escalated customer contacts. A Team Manager sets the vision, direction, and culture of their teams by managing performance expectations and focusing on associate career development. Developed and mentored fellow Team Managers. Continually strove to affect process improvement through deep diving into data, challenging tribal knowledge, and relentless curiosity.

Responsible for the skill development of Retail and Kindle customer service associates, delivering innovation through projects, deep-diving data, and leading multi-team pilots.

Responsible for providing the best customer service by minimizing the customer’s effort with quick and efficient troubleshooting, diagnosis, and arriving at a speedy resolution for the customer’s Kindle.

Responsible for directing and coaching baristas, as well as day to day tasks such as opening and closing the store, cash flow and safe management, and retail side of business and inventory.

Responsible for photographing, documenting, and digitizing ancient Greek texts in Greece, Albania, and Chicago in order to produce an easily accessible and searchable website for scholars.

Provided sales, coaching (sales and product knowledge), Specialist training/mentoring, troubleshooting, and tech support. Served as a member of the visuals team and our store’s CPU and iPod/iPhone imager.