Garrett Chow Email & Phone Number

California, United States

Waltham, MA, US

• Conduct remote training sessions for QuantStudio 3 for whole NorthEast region of US.
• Mentor and help junior members of the team and cover trainings outside of my territory to decrease the team workload and burden. Adaptable FAS who can cover multiple instruments outside of just QuantStudio 3.
• Help with transfer of knowledge and training team on KingFisher sample extraction and MagMAX chemistry product lines.
• Come up with creative and effective ways to enhance the remote training customer experience

Waltham, MA, US

• Lead the PCP process of new product introductions (NPIs) and sustaining projects of the clinical qPCR high throughput product portfolio as well as automation robot integration with our RUO qPCR instruments through.
• Serve as product champion to understand the customer needs and perform voice of customer (VOC) to define customer and product requirements.
• Manage the product lifecycle, including refresh and/or improvement of existing products i.e., software updates, SKU optimization, and prepare of retirement of instruments with communications to customer install base of.
• Work with regulatory and multifunctional team to ensure that our MDx instruments were compliant with the updated CE-IVD, IVDR guidelines and served as key member from qPCR instruments to address NPIs, continue supply.
• Responsible for how the product lines are doing compared to AOP and track instrument revenue, margins, ASPs, and multi-year CAGRs to see historical trends.
• Understand competitive landscape and market share to drive marketing and sale initiatives as well as product roadmaps.

Waltham, MA, US

• Provide scientific expertise, applications support, and training to customers on Thermo Fisher Scientific’s Applied Biosystems brand real-time PCR instruments and Arcturus Laser Capture Microdissection (LCM).
• Provide start-up application training to customers in their laboratories after purchasing an instrument to a variety of audiences via onsite presentations or WebEX.
• Partner with sales representatives in the field to deliver product line specific pre- and post-sales related customer support activities.
• Perform product demonstrations at customer sites to drive sales against competitor qPCR instruments.
• Solve customer escalations effectively and in a timely manner.
• Act as a trusted advisor to customers, thereby increasing customer satisfaction and loyalty, and contributing to the overall success of the business. We track customer satisfaction by CAS score, with a goal of greater.

Waltham, MA, US

• Worked as an integral member of the qPCR R&D group to develop/release products that utilized our current and new qPCR reagents in order to grow our market share.
• On specific projects, served as either a core team or extended team member, in both R&D and V&V roles, to meet project timelines and work cross-functionally with other departments i.e. project and product management.
• Proficient knowledge and experience with Life Technologies/Applied Biosystems real-time and end-point PCR instruments i.e. Quantstudio 12K Flex, Quantstudio 6/7, Viia7, Proflex, and GeneAmp 9700.
• Worked extensively with the OpenArray system: comprehensive of Accufill loading system, plate sealer 1.0 and 2.0, and Quantstudio 12K, on multiple projects and applications i.e. pharmacogenomics.
• Proficient knowledge and experience with optimization/troubleshooting of different sample extraction kits currently supplied by Life Technologies i.e. MagMAX (for buccal and blood sample types), Purelink, Prepman.
• Knowledgeable and experienced in Next-Gen Sequencing on the Ion Torrent PGM and Proton instruments, with complete workflow: from sample library prep, initialization and cleaning, to sequencing and loading runs.

-Gained invaluable insight and experience to what it is like to work at a venture-funded biotechnology start-up company.-Ran approximately 500+ Fluidigm Dynamic Array chips as part of a large case/control study, and ran over 600 SNPs against 8000 samples. Knowledge and use of the Fluidigm SNP genotyping analysis software. -Processed samples through the.

Bedford, MA, US

-Manufactured ELISA plates with specific antigens for autoimmune assays, according to GMP and GLP.Skills employed were: preparation of antigen and wash solutions, calibration, maintenance, and cleaning of ELISA manufacturing machinery, weight checks, dispensing antigens, adding wash, then sucrose blocking solution to the plates in day II processing.

La Jolla, CA, US

CPK Genotyping Project: 12/2009-06/2010-Isolated and identified CPK quadruple mutant in Arabidopsis plants needed for future ABA assays. -Skills employed were plant maintenance, Gel electrophoresis, PCR, SDS-PAGE, Western Blot, DNA extraction and purification, pipetting, and primer design.Effect of Varying CO2 Saturations on Stomatal Development Project.