Garrett Murphy Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Working within the SGI team, I will provide project management resources and technical expertise to allow them to grow and support the Science Gallery International Network - the world’s only university network dedicated to public engagement with science and art.

Limerick, County Limerick, Ireland

An IT Support Company. We take the responsibility of looking after a companies technology so that they can concentrate of what they do best - running their business!A Microsoft Small Business Specialist, with over 25 years Business IT Technology experience. We become our clients Trusted IT adviser by proactively monitoring and maintaining their computer systems for a set price every month. This means no nasty bills and easier cash flow control!We conduct a comprehensive 70 point IT Audit to assess their needs and also uncover issues, for instance, they may not know that in the event of natural disaster, 90% of companies close within one year if they do not have a backup plan. If they are using tape, that tape will fail 100% of the time. We provide value for money by increasing the Return on Investment the company has made in their IT by sweating those assets and increasing their lifespan, thereby reducing Capital Expenditure. We look for clients with 5 or more workstations with or without an in-house IT team.

Working with the marketing and telesales teams to drive new business. Internal account management of current clients and project management of new hardware and software installations. Customer relationship management during installation, upgrade and issue resolution. Manage all communication between customer and relevant sales/engineering teams. Identify gaps in service delivery and create workflows to reduce. Introduced help desk software and remote monitoring software. Coordinated staff to ensure staff completed projects on time and on budget

In addition to my duties as IT Services Manager, I drove individually targeted sales and prospect targets creating a pipeline of opportunities. Kept up to date with the developments in the Managed Services sector. Developed and maintained target account plans. Lead the sales team cycle from identification to contract signature. Co-ordinated the sales and engineering teams to respond to the customer’s needs from definition through to implementation. Develop targets and performance measures. Responsible for all new hires, identifying training needs and plugging those gaps. Responsible for all vendor management and successfully lead Leaf through their application for Microsoft Gold Certified Partner status. Managed the services team and monitored the helpdesk to ensure tickets were closed in line with SLAs. Relationship management for client base of 60+. Line management of a project team of five people, providing effective leadership and ensuring that team members were motivated and developed their skills and experience. Project management and project governance. Negotiated all changes to contracts, performed initial investigations and feasibility studies. Recommended changes in the customer’s use of the products and services supplied to increase the benefits it obtains from them, and helps to ensure customer retention

Daily operation and strategic development of the IT/MIS and Telephony systems within Open + Direct Insurance. Administration of all server, network and system security systems. Maintenance of multiple WAN network infrastructures. Firewall monitoring, VPN, email, Antispam, remote access implementationsMulti-site Active Directory design and maintenance. Responsible for IT Security. Evaluation of Open-Source software for administration and security testing including Linux operating systems, penetration and forensics tools

Computer Science

Education record