Olivia G. Email & Phone Number

Douglasville, GA, US

As a dynamic IT professional, I bring a wealth of experience in steering cutting-edge technology implementations and refining operational processes with a data-centric approach. My comprehensive toolkit encompasses a deep expertise in SharePoint site design, bolstered by meticulous audit and review capabilities. Recognized for my exceptional multitasking.

In this role, I served as the go-to expert for supporting a diverse array of devices, spanning desktops, laptops, tablets, mobile devices, and telephones, significantly amplifying our IT support capabilities. While maintaining a professional atmosphere, I always strived to strike a balance between rapid issue rectification and delivering unparalleled.

Tokyo, JP

As a Field Service Technician, I was responsible for performing advanced PC Installs, Moves, Add, Changes, and Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support as well as support for Security and VDI. I was recognized for maintaining 90% resolve rate for ITSM tickets, ensuring fast and efficient processes. I would.

Linthicum Heights, MD, US

In my tenure as a Tier II Help Desk technician, I was instrumental in efficiently addressing customer requests that came through multiple channels, be it the web portal, email, or phone. Always maintaining a professional and courteous tone during phone interactions, I was not just resolving technical issues but also fortifying customer relations and.

Radnor, PA, US

As an adept Information Technology Specialist, I was entrusted with the crucial responsibility of overseeing the holistic implementation, rigorous monitoring, and meticulous maintenance of a broad spectrum of IT systems. This included everything from network analysis and system administration to ensuring top-tier security, conducting detailed IT audits.

Arlington, Virginia, US

As a Senior Help Desk Associate and Mentor, I not only managed technical challenges but also took on a pivotal role in shaping the performance of my team. I routinely conducted reviews and offered constructive feedback to my team of 7, fostering a cohesive and productive work environment. With an unwavering commitment to upholding the highest standards, I.

Arlington, Virginia, US

In my role, I spearheaded a proficient team of 10, rendering both Tier 1 and 2 technical and operational support to three battalion-sized elements, collectively encompassing approximately 7K personnel. My domain extended to offering vital IT assistance to 6 signal support offices, where my responsibilities ranged from desktop troubleshooting and.

Arlington, Virginia, US

I meticulously managed maintenance requests and supplies essential for unit-level signal support. My commitment to safeguarding sensitive information and assets was evident through the stringent physical security protocols I implemented, my diligent management of cryptographic items, and my unwavering enforcement of information assurance policies in.

Boston, Massachusetts, US

Dallas, TX, US

I was responsible for receiving payments from the customers of the Exchange. While at the same time remembering to be vigilant, watchful, and accurate in processing customer assets. I was also in charge of ensuring the security of the stores assets in the cash were always safe.

Atlanta, GA, US

While volunteering at New Century Hospice I took the pleasure of running errands and being a listening ear for people who did not have family friends to visit.

Bachelor Of Science - Bs, Sociology

Bachelor Of Arts - Ba, Criminal Justice With A Minor In Sociology

Bachelor Of Arts - Ba, Criminal Justice/Safety Studies