As a BSA on the Collaboration Products team in IT, I administrate a suite of project management, Visualization and Service Management tools including Jira, Jira Service Management, Asana, Airtable, Smartsheets, Miro, and Figma.Main Responsibilities:● Lead Administrator for on-prem Jira and Jira Service Management instance utilizing over 35 plugins● Design and work with engineers to deliver solutions to solve business problems● Manage vendor relationships, supporting license renewal and growth process● Maintain relationships with internal stakeholders across the company, providing training and advice on using supported collaboration technologies effectively● Build out usage stories and tasks for large cross-functional projects and led sprint rituals as team scrum master

Business analyst supporting the Customer Experience (CX) organization. Responsibilities:● Working with stakeholders from Sales, marketing, and CX to increase CX participation in strategic sales meetings● Data analysis on software spend by the CX organization to identify areas for cost savings

After being promoted to business analyst, I worked across the entire IT department to develop a more coherent, streamlined form of intake for operational work in IT via Jira Service Desk that included a single point of entry for any requests from the business, automated routing of requests to the correct team and consistent reporting on ops across all IT teams. Responsibilities:•Facilitated weekly meetings to ensure deadlines were met•Scoped feature requests from the IT department •Made Jira Service Desk configuration changes•Documented processes and technical configurations and wrote comms•Built out Jira and Jira Service Desk trainings to deliver to the IT departmentTools and Technology used: Confluence, Brikit, Jira, Jira Service Desk, JQL, eazyBI, Google Analytics, G Suite

As a Knowledge Management intern, my initial responsibility was to write technical documentation on products our team supports, including Airbnb specific Jira and Confluence configurations. This lead me to becoming both a Confluence and Jira system administrator. Given my aptitude for quick learning, I was given far more responsibility. Responsibilites:•Developed knowledge bases for 4 internal teams •Developed a Confluence training and presented it 25+ times to teams across the business•Technical documentation for our team's tools•Groomed requests and triaged our team's operational work•Completed 20-40 hours of operational work per 2-week sprint •Worked with our Atlassian vendor to coordinate company wide Jira trainings •Ran office hours for our team's productsTools and Technology used: Jira, Confluence, Brikit, Structure.Gantt, eazyBI, Contentstack, G Suite

After competing the two month Yelp Sales Development Program, I consulted, strategized and successfully sold over $90k in Yelp advertising program through high volume sales calls.Responsibilities:•80 sales calls per day•Utilized accumulated skill set to identify opportunities, overcome objections, and build relationships with key decision makers •Built marketing solutions and adapted product recommendations to suit specific client needs for online advertisingTools and Technology used: Salesforce, G suite

As community manager of the San Francisco regional office, I helped develop a strong sense of community between retailers and couriers to help build establish while simultaneously building a customer base and excitement around what the app has to offer.Responsibilities:•Lead weekly onboarding and trainings for new couriers •Managed retailer relations with our 6 retailers•Inventory management•Lead local marketing campaigns

As a senior server/bartender with strong customer engagement skills, I effectively managed high volumes of customers, often as the only server and bartender for crowds of 50+.

As a summer intern for PG&E, I began in the Labor Relations department, shadowing and participating in contract negotiations with union workers. After a month in this position, my strength in analysis was realized, and it was decided I would be of great use in the gas leak department.Here I utilized SAP to analyze gas leak workers' time recording data and past contracts to identify inconsistencies and record problems to provide essential statistics to management allowing them to save thousands of dollars in misreported hours.