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• Worked with SMB clients to increase organizational profitability through business process improvement and analytical capability enhancement• Professional Education: Contracted with Vendavo as a thought leader in price and profitability management to develop an eight-segment educational series entitled Price and Profitability Management (topics included: model design, analysis, execution, and framework for driving value-added organizational change) • Professional Services: Led exploratory project on the operational and financial effects that price, profitability, and operational reporting have on small practices in the dental and medical market; Developed and presented to Institute of Management Accountants (IMA) on price and profitability analytics for CE credits

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• Established need and built supporting research and business case for creation of client experience group; garnered buy-in from executive leadership, and successfully founded group during merger-related restructuring • Defined strategy for newly-formed group and built framework for client experience operations based on best practice literature review and internal dialog; established and lead initial client experience leadership team in strategic planning and communication exercises• Responsible for defining, designing, and delivering best-in-class client experience for all solutions and services across entire client journey; partnering with leadership across the organization to drive end-to-end change and ensuring the client is at the center of every decision, solution, and transformation

• Managed team of 16 resources in pricing and research activities associated with a $1.6B marketing services firm operating in 26 states; responsible for efficient utilization of $5.5MM budget for primary and secondary research, and data acquisition for strategic marketing analysis• Led merger integration work for SuperMedia marketing group to build future marketing budget, staffing plan, and strategic vision for the $3B combined entity; presented and defended recommendations to executive and integration leadership• Identified process improvement opportunities in client care procedures and worked with operational and IT stakeholders to modify processes/systems to deliver enhancements; three year impact to EBITDA estimated at $15MM+• Designed and directed creation of pricing dataset and implementation of analytical tools that enabled real time analysis of transactional and customer pricing performance across five years and 600K clients; capability increased market pricing throughput by over 500%• Led redesign of sales-lead cleansing and distribution capabilities; system currently delivers 10MM+ propensity-scored and geo-assigned prospects to 1K+ media consultants through a touch-based, iPad-accessible application

• Managed team of 6 resources in price setting and administration while partnering with marketing and sales leadership across a national footprint• Led development and implementation of value-based pricing process for use across $1B+ product set, simplified pricing logic and directed revisions to toolset, championed project with leadership team, and ensured successful rollout across a 1.3K national sales force and a 400K client base• Revised pricing policies, implemented system enhancements, and improved measurement processes associated with “special pricing” that reduced non-standard discounting by over $50MM annually; partnered with product and sales leadership during 12-month implementation

• Sold and managed value realization work streams for Vendavo implementation projects; advised and worked alongside business project owners (e.g. directors of pricing) to ensure that expected business impacts were properly considered in project design and that results were measurable at project conclusion Selected projects:• $1B+ Intl CPG: Co-managed 10+ analytical resources that identified $250M+ in profitability improvement opportunities in client’s primary market; designed price and profitability analytical model, trained project consultants, advised software engineers, and presented to executive leadership • $500M+ Intl Manufacturer: Advised and worked with director of pricing to optimize corporate profitability model for improved analysis and opportunity identification; implemented customer and product profitability initiatives resulted in 1% ROS within the first two years

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• Conducted EBITDA improvement initiatives and supported operational assessments at portfolio firms; owned training of internal resources on modeling with standard analytical toolsets and enterprise database usage for data-intensive analysis Selected projects:• $100M+ CPG: Created cost-to-serve model from operational and transactional data to identify unprofitable accounts; led product profitability work stream to identify rationalization and price improvement opportunities delivering a 10% improvement to EBITDA• $50M+ Industrial Services: Assessed spend datasets and operational processes to determine opportunities for profitability improvement; developed valuation model to assess operational and profitability impacts of “buy vs. lease” equipment decisions Note: Alaris Consulting was acquired by PriceWaterhouseCoopers in 2010

• Managed qualitative and quantitative work streams for global pricing projects; identified $100MM+ in benefits across projects• Led national training initiative for 60+ pricing practitioners on pricing execution methodologies and toolsets • Designed and managed proprietary toolset development that simplified identification of profitability improvement opportunities in extremely large datasets