Garrett Relph Email & Phone Number

Orange County/Inland Empire, California

-Oversee medical device operations of region spanning two states ensuring optimal functionality and quality compliance-Managed clinic medical device maintenance to ensure operational excellence and adherence to brand standards-Absorb and continuously learn all maintenance procedures including but not limited to: nomenclature of parts; part functions and interconnections; fault isolation of electrical components; optic Alignments; energy Software Calibrations; disassembly and reassembly of sub-components; minor wire splicing, harness repair, and soldering-Coordinated roll-out of new equipment/materials into clinics-Diagnosed issues and errors to identify and implement cost-effective and rapid resolutions-Maintain and account for all parts and tools inventory-Train team members on specifications and capabilities of equipment and products

-Provided open communications between all necessary parties to ensure projects were completed on schedule and within budget-Implement quick, critical solutions to potential problems that may occur during active projects-Create POs for project installations to ensure material is onsite when expected-Inventory all product and run quarterly audits to ensure all counts match internal records-Travel to installation sites of projects to provide "white glove" install services per project contract

-Conceptualized the onboarding process to guide new customers how to use products and services-Provided a "white glove" service to new customers with respects to hardware installation, software training, and any customer service needs-Followed up with new customers on a weekly basis to ensure products and services are beyond satisfactory with the customer's expectations

-Managed support tickets between different communication mediums while providing easily understandable hardware and software assistance-Conceptualized the IVR support trees with ticket type, groups, and tags to create reporting analytics-Led support agents in using CRM software

San Diego, Ca

-Receive, store, and process deliveries according to invoice reports-Stage equipment by department, project, and contact for ease of installation-Package, track, and receipt all shipments going out in accordance to each shipping company i.e. USPS, UPS, FedEx, etc. -Inform proper management of any damages or loss of deliveries