AWS Certified Cloud Practitioner

VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV)

Provide proactive monitoring on network alarms, event analysis, and assist in the resolution of service impairments and incidents affecting the Houston Comcast network. Used advanced network management software to monitor network devices reliability, which identifies areas needing troubleshooting or maintenance. Key tasks:• Lead team in assisting field personnel with advanced configuration of Motorola and Cisco units for Metro-Ethernet clients.• Manage network tickets and create trending reports of Top 150 Worse Nodes in Houston market.• Responsible for taking ownership of network outages since the moment an alarm is received to the time of repair.• Maintain a proactive environment to prevent network outages prior to happening.• Thorough troubleshooting and trending analysis prior to escalating to higher groups.• Worked closely with National teams and local Video engineering to isolate, identify and determine a resolution for any HFC or network issues.• Engaged in potential national outages that impact a large quantity of video, digital voice or high speed internet customers and responsible for initializing bridge calls as well as send notifications with updates.• Identified ingress and impairment problems by monitoring noise on carrier spectrums.• Monitored hubs for potential alarms and ensured temperatures are within specifications.• Ability to telnet into Comcast CMTS Cisco devices using RSA security key FOB to obtain encrypted information.