• Triage inbound emergent and non-emergent calls for transportation requests from clients• Develop comprehensive logistics plans and dispatch teams to complete organ transplant• Fulfill air transportation requests via private charter and commercial airlines• Actively monitor ground vehicles and aircraft throughout mission, ensuring timeliness via adjustments• Manage a fleet of 85+ vehicles with rotating drivers throughout the continental United States• Improved intake form, re-evaluating all data necessary to successfully fulfill a transportation request• Reconfigured proprietary filing system to improve flow with sequential pattern as the intake form

• Manage providers of transportation, lodging, catering, and entertainment, effectively negotiating to organize premium experiences for all event participants while strictly adhering to the established budget• Establish and maintain a precise annual budget for all traveling arts programs• Collect income and expense data from entities and determine validity, accuracy, and allocation• Devise extensive schedules for all rehearsals and performances• Execute all human resource related functions, including payroll, staff relations, compliance, and safety• Manage all questions and concerns of parents, staff, and members, applying problem-solving and mediation skills to promote a positive, successful experience for all involved parties• Serve as mentor to all members of the programs, providing support, guidance, and accountability focus

• Fulfill complex and varying demand requirements, managing a demand pipeline of 6-12 experienced hire roles at any given time, and meeting internal and external client stakeholder needs within the North America Cloud First Salesforce Practice• Drive incremental target-role clarity to efficiently tailor sourcing strategies and creative approaches to meet evolving hiring needs, utilizing LinkedIn, Indeed, Facebook, RecruitMilitary, Referrals, etc.• Exceed service level commitments by continuous process monitoring via Accenture talent acquisition systems (Taleo ATS) with 100% data integrity to ensure accurate reporting and compliance with federal regulations

• Led a team of 30-40 hourly non-exempt team members per shift, navigating various systematic and process issues as they arose• Created daily staffing plan for department to successfully drive production to established daily goals, making adjustments as necessary throughout the shift• Analyzed daily plan against overall budgeted hours to ensure team member production was driving department towards a profitable outcome• Provided feedback and framework for developing standardized routine for all new operations managers coming into the business to utilize• Conducted hourly team member interviews weekly to grow overall operation and backfill team attrition• Addressed all HR-related team issues, in collaboration with HR, including coaching discussions, corrective action issuance, final warning meetings, and termination proceedings

• Enhanced overall candidate experience via improved collaboration between recruiting team, advisor leadership, and C-level executives to devise and institute a more efficient four-step recruiting process• Expanded Northwestern Mutual Chicago channels to social-media solicitation and participation-networking events throughout Chicago, both new sourcing avenues, resulting in seven candidates presented to leadership for consideration• Collaborated with marketing team to boost candidate engagement via the creation and distribution of weekly newsletters; one for recruiters with thought-provoking anecdotes to be shared with candidates; one for recruiting growth partners offering enhanced insights into the Northwestern Mutual opportunity • Liaised over the social media program team for the recruiting function, ensuring all recruiters were posting the appropriate shared materials for optimal candidate engagement

• Fulfilled complex and varied demand requirements, yielding over 80 hires across entry-level to experienced roles across North America, managing demand pipeline of 6-12 roles at any given time, and meeting internal and external client stakeholder needs across: Mobility Delivery (Nov 2014 – Sept 2016) - Mobile Applications Development & Workforce Management; Interactive Content Offering (Sept 2016 – Mar 2017) – Content Strategy (General & Financial Services) & Content Marketing Leadership; Mobility Global Groups (Mar 2017 – June 2017) - Internet of Things, Mobility Strategy, & Connected Technologies (e.g., Vehicle, Transport, Devices)• Drove incremental target-role clarity to efficiently tailor sourcing strategies and creative approaches to meet evolving hiring needs, utilizing LinkedIn, Indeed, Facebook, RecruitMilitary, Referrals, etc.• Exceeded service level commitments by continuous process monitoring via Accenture talent acquisition systems (Taleo ATS) with 100% data integrity to ensure accurate reporting and compliance with federal regulations • Spearheaded planning and execution for North America Campus Recruiting Disrupt Events, yielding an improved candidate accept rate of ~90% across 70 attendees in Chicago and San Francisco• Increased team engagement by serving as member of “Talent Acquisition Team Success” committee• Served as a member of the Accenture Digital Conferences & Events team - Increased consistency and outcome by developing job aid to be used nationwide by any Accenture Digital employees representing the company at conferences, conventions, and other events• Yielded attendee-to-hire conversion rate of over 20% with co-conceptualization and execution of first Accenture Digital Refer-a-Friend Event• Led the review team responsible for 1,200 candidate OFCCP audit - Improved team’s process understanding and conformance by defining and implementing overall recruitment audit process Swim Lane diagram, used during and after this project

• Attracted top talent and differentiated from other agencies, showcasing ease-of-use of Shiftgig's on demand technology to prospective employees• Crafted and sold business case to pioneer pilot program focusing on suburban recruiting efforts, leading the team responsible for program execution• Mined Salesforce data to produce strong call lists, producing average 50% hit rate against pool• Optimized candidate screening process by streamlining the candidate questionnaire and associated paperwork• Drove recruiting efforts for largest collection of accounts (~30% of total) in company portfolio• Conducted cold calls, detailed screening, interviews, and group orientations of new candidates• Coordinated campus marketing program, scheduled campus visits and conducted applicant marketing onsite • Developed “Bullpen” of qualified employees, aligning to projected client needs• Drove process compliance, ensuring all hiring paperwork was completed to required protocols• Increased client satisfaction by proactively setting client expectations, conducting post event follow ups, and driving actions based upon feedback• Collaborated on overall business strategy through effective communication of summarized client feedback • Deepened client relationships via frequent interactions, updating clients with candidate pool size, new technology enhancements, etc.• Increased revenue on existing accounts through the marketing of additional skill pools• Grew overall account base through onboarding of new accounts

• Conducted intake calls with executive recruiters to establish proper profiles of all roles• Sourced candidates, entry-level through executive, via social and professional media platforms• Performed thorough reference checks of qualified candidates• Conducted phone screenings of qualified candidates

• Served as a role model to a residence hall community of up to forty-two diverse undergraduate students, utilizing my communication, interpersonal, counseling, and leadership skills• Drove an active residence hall environment by creating, planning, and implementing educational, social, and recreational programs for residents and resident assistants• Maintained a safe, orderly, and enjoyable living environment for all residents by monitoring and enforcing compliance of Purdue policies• Generated resident enthusiasm by listening, assessing, and counseling peers on personal, academic, and career concerns• Collaborated and improved resident experience by participating in meetings of University Residences staff and driving team initiatives to assess and remediate potential concerns of staff members• Screened Resident Assistant applicants to select best candidates for the future year

• Successfully contributed in all entry-level and management roles within both front of house and back of house operations, including intermediate-level culinary training• Returned during holiday breaks, serving in kitchen manager and front of house manager roles• Ensured all dishes were up to elite restaurant standards by expediting in a fast-paced environment• Enhanced inventory management skills through rigorous biweekly inventory practices of all food and beverage products, leveraging Microsoft Excel• Improved employee engagement by developing schedules and ensuring accurate payroll inputs• Screened and interviewed walk-in entry-level applicants for both FOH and BOH positions• Collaborated in the planning, menu conceptualization, and execution of a five course seated wine dinner and reception for fifty people• Drove customer satisfaction via membership of the 4 Star Festivals crew, serving customers at high-volume events such as Ribfest Chicago and Taste of Chicago• Successfully marketed and sold “Smoke Daddy” branded products at a Costco Roadshow Event• Supported the Four Star recruiting team preparing informational materials and holding on campus information sessions for prospective full-time management and management internship candidates