Responsible for the management and monitoring of all installed systems and infrastructure. Installs, configures, tests, and maintains various operating systems, business critical applications and system management tools. Ensures security. backup and redundancy throughout the organization. Automates redundant tasks through scripting as well as provides assistance to other team members working on automation tasks. Provides direction for the design of expanding infrastructure. Additionally provides support desk with technical direction.

Responsible for managing, staffing, and training support desk level 1 and 2 teams to offer support to Faculty, Staff and Students. Developed current standards for desktop deployment and configuration regarding the transition to Windows 10/Office 2016 across our organization. Responsible for Windows 7, 8.1 and 10 image creation used across campus. Responsible for implementing and maintaining packages, drivers, images, collections, and assets within SCCM 1702. Designed and maintained the GPO's used to govern our Windows 10 environment. Responsible for uniFLOW administration in regards to student, faculty, staff, and guest accounts. Other job responsibilities included: LDAP, Server Administration, network troubleshooting, and automation.

Handled specification, installation and testing of computer systems and peripherals within established standards and guidelines. Interacted with application software and operating systems to diagnose and resolve unique, non-recurring problems. Consulted one-on-one to end users and IRMC Information Systems staff. Assisted in maintenance and testing of network servers and associated equipment. Responsible for independent analyses, communication and problem solving.

Handled specification, installation and testing of computer systems and peripherals within established standards and guidelines. Interacted with application software and operating systems to diagnose and resolve unique, non-recurring problems. Consulted one-on-one to end users and IRMC Information Systems staff. Assisted in maintenance and testing of network servers and associated equipment. Responsible for independent analyses, communication and problem solving.

Built and managed websites, handle calls and meetings with clients, created anddistributed quotes, performed Windows XP to 7 migrations for medical businesses, performed backups, configured servers for clients. Repaired and maintained customer systems, built and installed customer systems, installed, removed, and updated hardware and software. Performed malware removal and general cleanup.

Tested system stability, provided reports and recommendations for balancing.

Tested system stability, provided reports and recommendations.

Tested system stability, provided reports and recommendations.

Handled technical troubleshooting within different environments, including system crashes, virus removal, and data recoveries. Provided service of upgrading, building and repairing personal computers.