Garrett Willms Email & Phone Number

Richardson, Texas, Us

• Holds an active Department of Defense Secret Clearance, valid from 2022 to present.• Provide professional services, including CISCO/Broadcom switch upgrades and migrations, NetApp Data ONTAP upgrades, and NetApp advanced NAS configuration, while also addressing customer satisfactionissues to ensure optimal service delivery.• Proficient Technical Writing in creating and editing technical documents, such as instructional materials and technical KB guides.• Successfully installed and configured NetApp FAS/AFF and Pure Storage Flash Array deployments, ensuring optimal performance, best practices, and functionality for customers.• Taught ILT/VLT certification training on NetApp ASE Level 2 and 3 (Accredited Service Engineer) as well as NetApp ISBC (Installation Services Boot Camp) courses, ensuring participants were equipped with the necessary skills and knowledge to successfully complete the programs.• Delivered third-party maintenance of NetApp (FAS/AFF, Eseries/StorageGrid, SolidFire/HCI) and Pure Storage (Flash Arrays/Flash Blade) hardware, ensuring timely and effective issue resolution for customers.

Expertise in setting up, configuring, maintaining, and troubleshooting a range of devices, including laptops, workstations, smart boards, thin clients, wireless access points, security cameras, printers, and phones.Successfully achieving desired outcomes by efficiently managing day-to-day tasks and projects within set timeframes while considering various limitations, such as coordinating around teacher breaks, lunch, dismissal, and other constraints. Adaptively shifting focus and prioritizing activities based on their level of significance, urgency, and degree of involvement.