Garrett Willms Email & Phone Number

Richardson, Texas, US

• Holds an active Department of Defense Secret Clearance, valid from 2022 to present.
• Provide professional services, including CISCO/Broadcom switch upgrades and migrations, NetApp Data ONTAP upgrades, and NetApp advanced NAS configuration, while also addressing customer satisfactionissues to ensure.
• Proficient Technical Writing in creating and editing technical documents, such as instructional materials and technical KB guides.
• Successfully installed and configured NetApp FAS/AFF and Pure Storage Flash Array deployments, ensuring optimal performance, best practices, and functionality for customers.
• Taught ILT/VLT certification training on NetApp ASE Level 2 and 3 (Accredited Service Engineer) as well as NetApp ISBC (Installation Services Boot Camp) courses, ensuring participants were equipped with the necessary.
• Delivered third-party maintenance of NetApp (FAS/AFF, Eseries/StorageGrid, SolidFire/HCI) and Pure Storage (Flash Arrays/Flash Blade) hardware, ensuring timely and effective issue resolution for customers.

Expertise in setting up, configuring, maintaining, and troubleshooting a range of devices, including laptops, workstations, smart boards, thin clients, wireless access points, security cameras, printers, and phones.Successfully achieving desired outcomes by efficiently managing day-to-day tasks and projects within set timeframes while considering various.