Garrick (Ricky) Davis Email and Phone Number

Provide IT solutions for a variety of technologies.

• Provide Tier 2-3 network and hardware support for users in office and branch locations• IT Infrastructure support for 140+ stores in US and Canada• Supporting Adtran, Meraki, Avaya, Dell, Ricoh equipment• Manage the company printer/copier fleet• Site renovation and new site construction planning and scheduling for infrastructure• Maintain data networks and utilities for 3 countries• Hardware/Software research and testing for new projects• Manage video and web collaboration tools- LifeSize, GoToMeeting, C3Concurent, Avaya• Troubleshooting network systems on an enterprise level• IP Phone programming, maintenance, installs, and conversions• Helping with large scale upgrade projects affecting the entire company• Scheduling and coordinating service and site moves

• Provide End User Support for users in office, manufacturing, and warehousing environments• Support including but not limited to computers, vehicle mounted systems and scanners, phones (IP, Mobile, and Soft) and printers• Troubleshot new hardware and software for compatibility • Use of BMC Remedy trouble ticket software• Field and Project technician for deskside support for VIT North America (May 2013-Mar 2015)- Support Volvo Group sites in the US for troubleshooting and installing new hardware, software, and migrations including Windows 7 operating system migration• Deskside support for Volvo Powertrain (Aug 2014 to Mar 2015)- supporting 500+ users and 1,300+ PCs• Deskside support for Volvo Construction Equipment (Jan 2014-Aug 2014)- Supported 400+ local and field users and 1,000+ PCs• VIT support for Volvo Rents (May 2013-May 2014) - Supported 50+ VIT user’s hardware, software, VPN, and network access.

• Team lead for Tier 2 technician team in the Keystone Building• Resolve all trouble tickets/work orders from the Tier 1 IT Service Desk including printers, scanners, laptops, tablets, software solutions, mobile phones and multi-function devices• Supports over 9,000 users state-wide; 1,300 in Keystone Building• Heavy use of Remedy and in-house trouble resolution tracking systems in addition to being responsible for fast and accurate ticket routing• Practice quality customer service to ensure the resolution is efficient and satisfactory to the end user, both with in person, face to face support and remote offices with telecommuters• Create orders and tracking of volumes of software as needed during a deployment and maintenance cycles• Analyze all aspects of 12,500 workstations statewide to ensure a smooth operation with both local and remote support• Involved with analysis and testing of Windows 7 upgrade for the Department • Manage the system roll out for the central office PC Refresh

• Served as main support contact for staff, including remote sales teams and locations• Supported and Maintained Windows-based and Xen servers in a multi-server environment• Managed Microsoft Active Directory and Exchange Email database• Troubleshot and repaired hardware and software problems for computer systems • Configured new systems and trained users in the use of the equipment including Windows7, BlackBerry/iPhone and peripherals such as printers, scanners, copiers, Smart Boards• Backed-up servers, desktops, and laptops using Symantec Backup Exec • Installed and maintained all aspects of a LAN, WAN, and VPN using copper cable, fiber optic cable, SonicWall, and wireless devices

• Managed and supported all technology related equipment and issues • Researched and installed new technology• Maintained and updated company network• Managed File and Exchange servers in addition to configuring user accounts for Active Directory, email, and access on an AS400 database mainframe• Backed-up servers, desktops, and laptops using Symantec Backup Exec• Performed troubleshooting and repair on computer and industrial systems• Trained employees on the computer network and assisted users with all technical problems• Met ISO 9000 requirements for the network security• Managed spending budget• Upgraded the environment from Windows 98 to Windows XP Pro and Server 2003

Monitor the OpenSky system, monitoring the Alcatel microwave system, report trouble situations using Remedy to dispatch maintenance technicians, assist maintenance technicians in resolving trouble situations, Interface with utility and telephone companies in resolving trouble situations, Log NOC phone calls (Part time)

Managed campus housing network, built and installed computers, trained IS employees on help desk procedures, aided users with all technical problems, performed regular repair and troubleshooting on systems, managed Rolm telephone system, troubleshoot switch connectivity, setup user accounts for Novell Client and GroupWise