Garrick Atkinson work email
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Garrick Atkinson personal email
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✦ Summary ✦With over 20 years of expertise in transformative account management, I've been at the forefront of driving growth and achieving profitable outcomes. My professional journey is anchored in crafting impactful account management strategies, establishing and nurturing robust client relationships, and leading dynamic teams towards innovative solutions. I have a consistent record of enhancing revenue growth and operational efficiency. Through cross-departmental collaboration, I emphasize top-tier client retention strategies, navigating challenges with precision, and steadfastly advancing organizational success and peak client satisfaction. ✦ Areas of Expertise ✦ Client Retention ♦ Revenue Acceleration ♦ Account Management ♦ Client Services & Success ♦ Technology Savvy ♦ Real Estate Product Phase-Out Strategies ♦ Team Leadership ♦ Executive Collaboration ♦ Resource Optimization ♦ Mentoring & Training ♦ Leadership Development ♦ Goal Attainment ♦ Customer Satisfaction ♦ Complex Problem-Solving ♦ Solutions-Driven ♦ Innovative & Transformational ♦ Organizational Alignment ♦ Sales Expertise ♦ Cost Optimization ♦ Operations & Management✦ Key Achievements ✦At Yardi Systems, directed a team of 19, driving $4M in revenue, and successfully transitioned 84 clients to a superior product within a year.Managed a $2M+ annual revenue portfolio at Yardi Systems, achieving a remarkable 94% client retention rate through influential relationship management.While at Sento, adeptly managed a $750K monthly P&L, resulting in a 49% revenue increase in the retention department in under a year.Please feel free to contact me at garrick.atkinson @gmail.com.
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Director - Customer SuccessAi LeanRiverton, Ut, Us
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Manager, Client Services - Self StorageYardi May 2022 - Aug 2024Draper, Utah, United StatesLed a diverse 19-member team comprised of account managers, analysts, and developers, where we've successfully driven $4M in revenue through strategic collaborations. I specialize in nurturing key client relationships, acting as the main bridge between our clients and various Yardi departments, from sales to development. Notably, I spearheaded a strategic phase-out of a product for 215 clients, successfully transitioning 84 of them to an enhanced product in just a year. Additionally, I took the initiative to revamp a previously stagnant implementation project, rolling it out entirely in just 5 months and launching 2 pilot sites using next-generation software. -
Team Lead - Self StorgeYardi Nov 2020 - May 2022Draper, Utah, United StatesI steered the legacy self-storage product helpdesk, overseeing a dynamic team of six and consistently strengthening client relationships to uphold product superiority. Serving as the central liaison among sales, accounting, and development departments, I ensured flawless collaboration for our premier Store product. As the primary contact for all users of our legacy software, I collaborated closely with executive teams, delivering comprehensive implementation, tailored consultation, and specialized services. My proactive approach allowed me to streamline helpdesk functions, identifying and rectifying inefficiencies that resulted in a 12% reduction in overhead costs. My advocacy for the introduction of cutting-edge conversion documentation reduced error rates by 6%.
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Senior Technical Account ManagerYardi Mar 2014 - Nov 2020Greater Salt Lake City AreaI collaborated closely with client executive teams, identifying software challenges and unlocking opportunities for improvement. By recommending enhancements and ensuring seamless communication across departments, I bridged the divide between our product features and the unique needs of our clients. My comprehensive consultation and adept implementation services equipped our clients to fully leverage the potential of the Store legacy software, encompassing both business operations and point of sale functionalities. I proudly managed a revenue portfolio exceeding $2M annually, witnessing a significant 20% growth in professional service revenue. My commitment to fostering strong relationships and delivering exceptional service contributed to an impressive 94% client retention rate. Additionally, my initiative to consolidate our client database to a single server streamlined POS functionalities, reporting processes, and third-party integrations, enhancing overall operational efficiency.
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Account ManagerCentershift Sep 2007 - Mar 2014Salt Lake City, UtI cultivated profound relationships with stakeholders from various levels of client organizations, ensuring trust and collaboration, while expertly managing transitions from legacy systems to new software solutions. I successfully handled a portfolio worth $1.5M in annual revenue, applying effective client management and revenue growth strategies, which resulted in a substantial 90% client retention rate, highlighting the exceptional level of client satisfaction and strength of these relationships.
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Account ManagerSento Mar 2006 - Sep 2007I led client services for a prominent Fortune 500 tech support venture, orchestrating teams across multiple locations in two states and India. My financial expertise played a pivotal role in managing a $750K monthly P&L, resulting in a 49% revenue boost in the retention department within a year. My commitment to leadership development saw me mentor 11 team leaders, driving an enhancement in customer satisfaction from 3.2 to 4.1. Additionally, I successfully helmed a project expansion from 100 to 250 personnel, strategically designing budgets to optimize revenue while maintaining cost efficiency for the client. -
Operations ManagerSpirnt Oct 2004 - Mar 2006
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General Manager / PartnerPressed4Time Jan 2003 - Oct 2005
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Regional Account ManagerSprint Oct 2001 - Jan 2003Salt Lake City -
Account CoordinatorCommunications And Commerce Dec 2000 - Sep 2001Salt Lake City, Ut
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TrainerCommunications And Commerce Oct 1999 - Dec 2000Salt Lake City, Ut
Garrick Atkinson Skills
Garrick Atkinson Education Details
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Marketing
Frequently Asked Questions about Garrick Atkinson
What company does Garrick Atkinson work for?
Garrick Atkinson works for Ai Lean
What is Garrick Atkinson's role at the current company?
Garrick Atkinson's current role is Director - Customer Success.
What is Garrick Atkinson's email address?
Garrick Atkinson's email address is ga****@****hoo.com
What schools did Garrick Atkinson attend?
Garrick Atkinson attended University Of Utah, University Of Utah - David Eccles School Of Business.
What are some of Garrick Atkinson's interests?
Garrick Atkinson has interest in Education.
What skills is Garrick Atkinson known for?
Garrick Atkinson has skills like Management, Account Management, Customer Satisfaction, Leadership, Team Building, Customer Service, Training, Strategy, Budgeting, Decision Making, Relationship Management, Consultative Services.
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