Garrick Tomiyama Email & Phone Number

San Diego, CA, US

United States

Troubleshoot and develop technical solutions related to software and implementation errors. Create workaround procedures for known software bugs in anticipation of a formal fix-patch or version upgrade.Provide customer guidance on standard solutions.Work directly with the Product Development team to provide solutions and enhancements to the.

United States

The central point of contact for customers and advocates for them to improve the customer’s experience as it pertains to Ivanti/Cherwell products and services. Responsible for developing on-going relationships with customers to foster customer loyalty and ensure strong customer satisfaction within current customer community. My primary customer-focused.

Provide implementation services for Ivanti Service Management customers.Gather customer requirements and design, configure, test, troubleshoot, and document Ivanti/Cherwell ITSM implementations.Provide staff augmentation services for Ivanti Service Management customers supporting the administration and development within the Ivanti/Cherwell.

Colorado Springs, Colorado Area

Provide implementation services for Cherwell customers.Gather customer requirements and design, configure, test, troubleshoot, and document Cherwell ITSM implementations.Provide staff augmentation services for Cherwell customers supporting the administration and development within the Cherwell platform.Develop training materials for live and/or recorded.

Colorado Springs, Colorado

Conduct training for new customers, partners, and employees in the following courses: Administration Foundations, Developer Essentials, Introduction to the Cherwell REST API, Configuring the Cherwell Email and Event Monitor, Customer Self Service Portal Design, Managing Multiple Environments and Cherwell Administrators, Designing OneSteps and Automation.

An ITSM professional that has over 15 years of experience administering ITIL/ITSM applications. Joined Western Union in 2011 to successfully lead the upgrade of the existing ITSM suite but soon realized the limitations and challenges within that tool. In 2015, a decision was made to convert to the Cherwell Service Management platform, and led a team that.

Successfully, migrated HP Service Desk to HP Service Manager 9.21 while incorporating proper ITIL processes within the tool to fit Western Union.Lead Developer/Administrator of the HP Service Manager ticketing system supporting internal ITIL processes and worldwide agent call centers.Customized configuration to HP Service Manager using the HPSM toolset and.

SENIOR SYSTEMS PROGRAMMERAdministrator of the Unicenter Service Desk, Infoman, and iWise Incident, Problem, and Change Management applications supporting multiple business units.Customize the Unicenter Service Desk application using HTMPL, Java Scrip, HTML, and SPEL programming languages, within the scope of ITIL/ITSM guidelines.Customize the Infoman and.

FacilitatorLiaison between First Data Technologies and internal First Data business units.Schedule and chair daily, weekly, and monthly meetings between the Business Units and FDT Management and Technicians.Incident & Problem ManagerReview daily issues reported in the Infoman database and provide updates to the respective business units.Manage major.