Luis Garrido Email & Phone Number

Barcelona, Catalonia, Spain

Driving sales success in a dynamic, start-up environment, I specialize in selling SaaS and hardware solutions to retailers and brands, enhancing both online and in-store experiences through innovative olfactive technologies. By helping clients boost sales and improve customer engagement, I exceeded my sales quota by 120% within the first six months. My role encompasses managing inbound and outbound sales, opening new markets, and defining processes to optimize the sales model. With a hands-on approach, I work at the intersection of technology and customer experience, delivering impactful solutions in a high-growth, start-up setting

Barcelona, Catalonia, Spain

• Responsible for the value added services product portfolio.• Achieved an exceptional retention rate of 100%, demonstrating a strong commitment to client satisfaction and successful relationship management• Successfully led and secured the Request for Proposal (RFP) for a key telco account. Incorporating additional services and products resulted in a remarkable 30% increase in its value.• Developed and executed comprehensive product Go-To-Market (GTM) strategies for partner accounts, emphasizing a deep understanding of their business objectives. Leveraged strategic partnerships to augment service offerings and deliver added value to clients.• Oversee service delivery partners, aligning efforts to achieve shared goals and objectives while ensuring successful delivery and client satisfaction.

Barcelona, Catalonia, Spain

• Led the strategic rollout of TMF's digital client platform to large and enterprise accounts.• Successfully secured approval from C-level decision-makers • Acted as bridge between business units and client for platform changes/improvements.• Part of TMF tech briefings to understand the status of changes.• Led client-facing presentations highlighting the benefits of the platform.• Created customized deployment plans ensuring smooth transitions and high satisfaction.• Built and nurtured client relationships, fostering ongoing satisfaction and success.• Conduct engaging and informative client-facing training sessions to facilitate knowledge transfer.

Barcelona Area, Spain

Barcelona Area, Spain

Barcelona Area, Spain

• Ownership of a portfolio of global enterprise accounts worth €10-15 million in ARR.• Achieved a 98% retention rate, exceeding the company target.• Increased the assigned account value by 23% through upselling & cross-selling opportunities. • Established and maintained key relationships with client exec teams (C-suite & VP). • Conducted regular service reviews on operational delivery.• Primary point for client escalations through to resolution and tracking.• Renewal negotiations and quarterly business reviews.