Garima Garima Email and Phone Number
With a wealth of experience spanning over 5 years in the Hospitality Industry, Auto Insurance, and Mount Saint Vincent University, I have acquired a profound understanding of customer service, service standards management, front desk operations, data analysis, revenue report generation, property-wide audits, data management and organization, marketing, event planning and execution, donation processing, fundraising events, and auto claims. In my capacity as a Customer Service Representative at Intact Insurance, I adeptly handled complex customer conflicts and navigated extreme auto accident scenarios, ensuring smooth claims transitions and minimizing disputes. Additionally, as an Advancement Coordinator at Mount Saint Vincent University, I facilitated the processing of all donations made to the university (cash, cheque, kind, etc.) and developed efficient tracking systems for old and manual data, streamlining organizational processes.I am a recent graduate from Mount Saint Vincent University, holding a Diploma in Hospitality and Tourism Management. As a Certified Hotel Industry Analytics professional, I have gained extensive knowledge in hotel revenue reports, occupancy forecasts, and pricing. My Social Media certificate from Halifax Chambers of Commerce equipped me with skills in digital marketing, viewer optimization, developing social media strategy, running campaigns, account tracking, and reporting.Recognized for my commitment to academic and extracurricular work, I have received several awards, including the NEWH Women’s Leadership Award 2021 for my women empowerment and leadership with BTS (Business and Tourism Society). I have also been honored with the International Student of the Year Award for excellence in international student leadership and consecutively earned the In-Course Bursary for two years (2020-2021). Additionally, I have consistently made it to the Dean's Honors List, earning a Senate award for distinction.At the core of my being, I am a leader dedicated to empowering others. With strong interpersonal and people skills, I thrive in collaborative environments. I am eager to join organizations that share my passion for making a positive impact and value-driven work.Let's connect and explore how we can create meaningful contributions together.
Delta Hotels By Marriott, Grand Okanagan Resort
View- Website:
- marriott.com
- Employees:
- 206259
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Restaurant SupervisorDelta Hotels By Marriott, Grand Okanagan ResortMarkham, On, Ca
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ServerDelta Toronto Jun 2022 - PresentToronto, Ontario, Canada1. Excelled as a Server, managing an average of 15 tables per shift and delivering prompt and courteous service to 100+ guests daily, achieving a 95% positive customer feedback rating.2. Implemented upselling techniques, resulting in a 20% increase in average check amounts and contributing to enhanced revenue generation for the restaurant.3. Maintained a 98% accuracy rate in order processing, ensuring timely delivery of meals and a positive dining experience for guests.4. Collaborated with kitchen staff and fellow servers, contributing to a 25% improvement in overall restaurant service efficiency and customer satisfaction. -
Customer Service RepresentativeIntact Mar 2023 - Aug 2024Toronto, Ontario, Canada1. As a Customer Service Representative, efficiently addressed an average of 50 customer inquiries daily, achieving a 90% customer satisfaction rate through prompt and accurate responses.2. Guided customers through the auto insurance claim process, facilitating the successful processing of 30 claims per week, resulting in a 15% improvement in claims processing efficiency.3. Maintained a 99% accuracy rate in providing policy information, ensuring customers received reliable and precise details about their auto insurance coverage.4. Collaborated with claims and underwriting teams, contributing to a 20% reduction in resolution time for complex customer issues by fostering efficient communication and problem-solving -
Pd Claim Adjuster Level 1Caa Club Group Aug 2022 - Feb 2023Toronto, Ontario, Canada1. As a PD Auto Adjuster, processed and settled an average of 20 auto insurance claims weekly, achieving a 95% accuracy rate and ensuring fair and efficient resolution for policyholders.2. Conducted on-site assessments for auto damages within 24 hours of claim submission, resulting in a 30% reduction in processing time and quicker resolution for claimants.3. Advocated for customers in claims negotiations, successfully securing settlements that exceeded policyholders' expectations, contributing to a 20% increase in customer satisfaction.4. Collaborated with repair shops and third-party experts, streamlining the claims process and reducing repair time by 15%, leading to increased customer satisfaction and loyalty. -
Advancement CoordinatorMount Saint Vincent University Aug 2021 - Jul 2022Halifax, Nova Scotia, Canada1. As an Advancement Coordinator, managed relationships with 200+ donors, achieving a 90% donor retention rate through personalized communication and recognition efforts.2. Coordinated and executed 10 fundraising events, resulting in a total of $500,000 raised, contributing to the university's financial sustainability and advancement initiatives.3. Streamlined gift processing procedures, reducing processing time by 20%, and ensuring accurate and timely acknowledgment of donor contributions.4. Implemented strategies to enhance alumni engagement, resulting in a 25% increase in alumni participation in university activities and initiatives. -
ServerBest Western Plus Maya Jul 2021 - Jun 2022Dartmouth, Nova Scotia, Canada1. Delivered exceptional table service as a Server, managing up to 20 tables per shift and providing personalized dining experiences for an average of 120 guests daily.2. Successfully implemented upselling strategies, resulting in a 15% increase in overall revenue and contributing to the financial success of the restaurant.3. Maintained a 97% accuracy rate in order processing, ensuring timely delivery of meals and a positive dining experience for guests.4. Collaborated seamlessly with kitchen staff and fellow servers, contributing to a 20% improvement in overall restaurant service efficiency. -
Night AuditorHampton Sep 2020 - Jul 2021Dartmouth, Nova Scotia, Canada1. As a Night Auditor, successfully balanced and closed financial transactions for the hotel, averaging 50 transactions per night, ensuring accurate accounting and financial reporting.2. Managed front desk operations, processing an average of 30 check-ins and check-outs per night, maintaining a 95% customer satisfaction rate through efficient and friendly customer service.3. Addressed and resolved 15 customer issues nightly, achieving a 90% resolution rate and ensuring a positive guest experience during their stay.4. Implemented revenue management strategies, resulting in a 10% increase in upsell revenue for room upgrades and additional services. -
Alumni Research Assistant: Student InternMount Saint Vincent University Oct 2020 - Mar 2021Halifax, Nova Scotia, Canada1. As an Alumni Research Assistant, actively contributed to a research project analyzing data from 500 alumni surveys, providing valuable insights into alumni engagement trends and preferences.2. Demonstrated proficiency in data management, organizing and analysing survey responses with a approach, resulting in a 98% accuracy rate in data interpretation.3. Generated comprehensive reports based on research findings, aiding in the development of targeted alumni engagement strategies, reports contributed to a 20% improvement in alumni event attendance.4. Collaborated with a team of researchers, enhancing efficiency in data collection and analysis, contributing to a 15% reduction in project completion time and ensuring timely project deliverables.
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Orientation CoordinatorMount Saint Vincent University Aug 2020 - Sep 2020Halifax, Nova Scotia, CanadaWorked with student union to plan a virtual social event for the year 2020.
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Night AuditorCabot Links Golf Course Jun 2020 - Sep 2020Inverness, Nova Scotia, Canada1. Conducted property-wide audits and generated reports in collaboration with the Night Manager, ensuring accurate records and operational efficiency.2. Managed a high-volume front desk, handling incoming calls, real-time guest reservations, and inquiries while delivering exceptional customer service in a fast-paced environment.3. Resolved guest complaints and inquiries promptly, directing them to relevant departments, and managed special demands, demonstrating strong problem-solving skills.4. Handled various financial responsibilities, including cash floats, billing issues, and accurate posting of charges, while maintaining a record of incidents and providing exclusive customer service for a luxury golf resort. -
Restaurant ManagerVincents Restaurant Sep 2019 - May 2020Halifax, Nova Scotia, Canada1. Orchestrated a successful student-run restaurant, completing an eight-month practical course encompassing food handling, cooking, and restaurant operations.2. Excelled in managing a restaurant opening, demonstrating proficiency in marketing strategies that shattered previous guest records for the group.3. Ensured smooth restaurant operations, combining hands-on experience with a comprehensive understanding of various aspects of food service.4. Successfully executed responsibilities in guest management, marketing, and food preparation, contributing to the overall success of the student-run restaurant. -
Night AuditorThe Barrington Hotel Aug 2019 - Mar 2020Halifax, Nova Scotia, Canada1. Conducted food and beverage audits, managed front desk duties, and ensured customer satisfaction, showcasing expertise in high-pressure environments and handling real-time reservations with discounts.2. Acted as a liaison between departments, maintaining records of incidents, and delivering guest satisfaction to encourage repeat business.3. Responded to and resolved inquiries (in-person, telephone, online), directed complaints to specific departments, and managed follow-ups on guest requests and special demands.4. Strategically aligned operations and executed tasks, balanced accounts, handled cash floats, corrected mistakes, and managed billings for the restaurant and banquets with meticulous attention to detail. -
Room AttendantPrince George Hotel, Halifax Jan 2019 - Aug 2019Halifax, Nova Scotia, Canada1. Executed efficient room cleaning, adhering to specified standards within a limited time frame, and meticulously documented any incidents or events during shifts.2. Demonstrated a commitment to exceptional customer service by proactively understanding and addressing guests' needs through regular interactions during their stay.3. Acquired comprehensive knowledge of housekeeping operations within a hotel setting, encompassing various components and responsibilities.4. Prioritized guest satisfaction by fulfilling housekeeping requirements promptly and maintaining a high standard of cleanliness in guest rooms.
Garima Garima Education Details
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4.29 Gpa
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Government Model Senior Secondary School, Sector-16 D, Chandigarh97%
Frequently Asked Questions about Garima Garima
What company does Garima Garima work for?
Garima Garima works for Delta Hotels By Marriott, Grand Okanagan Resort
What is Garima Garima's role at the current company?
Garima Garima's current role is Restaurant Supervisor.
What schools did Garima Garima attend?
Garima Garima attended Mount Saint Vincent University, Government Model Senior Secondary School, Sector-16 D, Chandigarh.
Who are Garima Garima's colleagues?
Garima Garima's colleagues are Javed Magdum, Michelle Bouvier, Jitendra Yadav, Zuzanna Mróz, Maris Hughes, Sweata Chettri, Ahmed Faris.
Not the Garima Garima you were looking for?
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Garima Garima
Student At Niagara College | Pursuing General Business | Aspiring Business Administrative And Business Development Associate | Team Leadership QualityBrampton, On -
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Garima Garima
Graduated From Sheridan College-Computer Systems Technican- Information Technology Infrastructure And Services And Coop.Brampton, On -
Garima Harjai
Dynamic Hr Professional With Over 11 Years Of Experience Into Hr Operations, Recruitment Process, Employee Relations & Administration.Passionate About Fostering Employee Well-Being And Improving Organizational Cohesion.Canada
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