I launched a management-consulting firm with a focus on customized solution requirements in operations, business development, and fiscal management for small- to medium-size businesses. I started the company after five years of being a sought-after contractor and leveraged my business development expertise, sales, strategic analysis, and record of delighting customers to increase profitability. I deliver and execute diverse clients' projects and build strong relationships with customers, vendors, and the community to generate referrals and meet goals.Here are a few of my projects:► Improved client's infrastructure and played an integral role in growth from 5 to 19 employees.► Negotiated client out of franchise and lease agreements; worked with attorneys on contract changes.► Oversaw and directed transition of administrative and financial activities for a relocating manufacturer.► Recruited new employees, hired, and trained on operational processes.► Reviewed and negotiated vendor contracts, purchased materials, and oversaw implementation of systems to maximize client's profitability.

Global Customer Service Executive (2000-2003)I directed operations of 5 domestic/international service centers open 24/7, conveyed vision to global team of 85+ highly technical professionals with 15 senior managers; supported 80 product modules, in 11 languages. Accountable for P&L, client engagement, and operations for $48M global customer service organization. Recruited and mentored senior management team, trained, and ensured best practices and innovative processes across service centers. ► Achieved 95% customer retention rate for 3+ years; supported diverse client base such as manufacturing, power generation and distribution, pulp and paper, oil and gas, and mining.► Captured sale of Tier 1 client, multiyear $15M+ maintenance renewal agreement; negotiated and closed contract that achieved corporate revenue goal for year; met customer on-site to review contract and close deal.Senior Director, Professional Services | Account Executive (1998–2000)I managed 50-member regional consulting unit. Accountable for sales presentations, revenue attainment, growth, resource utilization, contract negotiations, and engagement proposals. ► Achieved $18M revenue, hit profitability targets, and exceeded utilization goals.► Oversaw 18-month project with Kellogg, North America; project scope required travel and on-site visits to 9 US and Canada manufacturing facilities with varied product lines, site-specific operating methods, supply-chain strategies, and complex integration of Oracle financials as part of Oracle CPG solutions set.

My career advanced over the years at P&W. I received promotions, and my experience there laid a strong foundation for me to be successful elsewhere. Before moving on to Indus International, I entered the CORE program, sponsored by executive management, it was a two-year leadership and development rotation throughout the corporation.► Received in-depth training and professional coaching in the areas of progressive leadership, strategic planning, innovation, continuous improvement, and all aspects of executive responsibility, demeanor, and conduct. ► Special assignments completed during program include:— Developed and aligned key business processes, leadership, mandatory and discipline-specific skill requirements for improved cross-functional training and performance.— Realigned organization, developed management tools and processes, and facilitated Kaizen event, which resulted in business process improvements and peak performance.