Garrison M. Email & Phone Number

United States

• Rebuilt and modernized company website
• Optimized search returns on website
• Manage weekly website maintenance and updates
• Collaborate with marketing team to realize marketing strategy within digital media
• Ensure website meets company technical standards
• For other specials projects, create organized information lists and data tables

Austin, Texas, United States

• Researched, updated, and organized customer incidents/cases via various forms of communication such as email, chat, and/or Zoom.
• Effectively organized the flow of cases by categorizing incidents for more efficient case resolutions.
• Monitored and resolved existing help desk support cases while maintaining friendly communications for all support issues to customers.
• Provided technical assistance and troubleshooting to students, faculty and staff, and alumni through virtual support sessions as needed.

Round Rock, Texas, United States

• Interacted and communicated with parents regarding daily activities and children’s behavior during summer program.
• Worked with peers to organize and facilitate field trips and outdoor activities for children.
• Developed programs to provide social interaction for children ages six through eleven.

West Des Moines, Iowa, United States

• Used customer service skills by supervising and interacting with children ages kindergarten through sixth grade as well as providing information to parents, in before and after school/summer child-care program.
• Monitored the check in desk, while organizing, and recording children’s daily arrival and departure times by coordinating with parents.
• Collaborated with peers to plan and organize specially themed evening events as well as daily activities such as crafts or outdoor games.