Digital Information Associate
St. Edwards University Office Of Information Technology
Austin, Texas, United States
- Researched, updated, and organized customer incidents/cases via various forms of communication such as email, chat, and/or Zoom.
- Effectively organized the flow of cases by categorizing incidents for more efficient case resolutions.
- Monitored and resolved existing help desk support cases while maintaining friendly communications for all support issues to customers.
- Provided technical assistance and troubleshooting to students, faculty and staff, and alumni through virtual support sessions as needed.