Garrison M. Email & Phone Number

United States

• Rebuilt and modernized company website• Optimized search returns on website• Manage weekly website maintenance and updates• Collaborate with marketing team to realize marketing strategy within digital media• Ensure website meets company technical standards• For other specials projects, create organized information lists and data tables

Austin, Texas, United States

• Researched, updated, and organized customer incidents/cases via various forms of communication such as email, chat, and/or Zoom.• Effectively organized the flow of cases by categorizing incidents for more efficient case resolutions.• Monitored and resolved existing help desk support cases while maintaining friendly communications for all support issues to customers.• Provided technical assistance and troubleshooting to students, faculty and staff, and alumni through virtual support sessions as needed.

Round Rock, Texas, United States

• Interacted and communicated with parents regarding daily activities and children’s behavior during summer program. • Worked with peers to organize and facilitate field trips and outdoor activities for children.• Developed programs to provide social interaction for children ages six through eleven.

West Des Moines, Iowa, United States

• Used customer service skills by supervising and interacting with children ages kindergarten through sixth grade as well as providing information to parents, in before and after school/summer child-care program.• Monitored the check in desk, while organizing, and recording children’s daily arrival and departure times by coordinating with parents. • Collaborated with peers to plan and organize specially themed evening events as well as daily activities such as crafts or outdoor games.