Garrison Penzo Email & Phone Number

Tallahassee, FL, US

Tallahassee, Florida, United States

Florida, United States

• Coordinated complete coverage and operation of an extended-hours, company-wide Technical Support Phone Line.
• Created service tickets and used web-based ticketing systems to diagnose and problem-solve issues to reach a First Contact Resolution or escalate the ticket to its appropriate SME(s).
• Initiated trainings to cover lapses of user knowledge and reduce incoming tickets and calls.
• Provided PC and mobile support to resolve 30+ client issues daily during peak operation.
• Provided Tier 1 Salesforce support to users of the CDR Health Pro Patient Portal website and EMR Software as a Service (SaaS).
• Deployment and maintenance of emergency field hospital with ER/Trauma and extended stay facilities. Complete technology package of a full EMR system, network printing, and IP phone communication utilized for the.

Florida, United States

• Trained over 400+ nursing staff over the course of 30+ contracts in multiple states on various Covid19 Testing, Vaccination, and Treatment workflow processes, the use of multiple Electronic Health Record systems.
• Developed adaptive worksite strategies and workflows for efficient processing times and larger patient turnover during the Covid19 Pandemic.
• Configured, deployed, and supported equipment valued at $300,000+ for multiple state and federal contracts processing 400k+ patients.
• Collaborated with Field Technicians and Salesforce Admins to recommend and implement system changes that would become standard company procedure.
• Configured and provided on-site management the equipment to perform all expected responsibilities, including local network access, laptops, printers, scanners, etc.
• Trained contract employees in company and client procedures such as maintaining daily records, upkeeping company equipment, and utilizing safe work and quality practices.

Georgia, United States

• Reduced the number of D’s, F’s, and withdrawals in historically challenging courses by attending class sessions, coordinating material with the professor, and giving weekly Supplemental Instruction sessions to foster.
• Assisted students at the College of Coastal Georgia with study skills, exam preparation, and homework during public tutoring sessions in the ATTIC to increase understanding in STEM courses.
• Learned adaptable teaching techniques and group dynamics in a classroom setting while enhancing personal skills such as critical thinking and active listening at bi-annual CRLA approved training courses to clearly and.
• Educated students not only in course related material, but also in study, test-taking, and time-management skills to promote the success of their college career.

Georgia, United States

• Delivered, set-up, and provided outstanding technical support of company audio visual equipment. Exceeded all requirements for timely establishment.
• Acted as a professional and engaging spokesman of the company that interacted with clientele to ensure a high-quality experience with the use of the company’s equipment that resulted in repeated renewal of contracts.
• Performed on-the-spot diagnoses and correction of technical errors to maintain the continued satisfaction of contract clientele.

Brunswick, GA

• Introduced and fostered higher level understanding of STEM material through presenting with a small group of peer programmers and teaching simple robotics and programming to middle school students.
• Supervised attendants and assisted with programming development during maze-solving, racing, and battle arena competitions by troubleshooting and debugging non-compiling programs to facilitate the implementation of.
• Taught students to build and program their individual LEGO EV3 Mindstorm robots with prepared course material, activities, and a self-built model to illustrate and provide students with a hands-on experience of.