I am responsible for overseeing the company's technology strategy and operations. I strive always to be ahead of the curve on the innovation front and ensure that the company's technology infrastructure and systems are aligned with our business goals and meet the needs of our clients.I provide a wide array of services for our clients which includes but is not limited to:• Remote Tech Support• Cybersecurity Consulting• Printer Installation & Networking• Laptop Repairs• Desktop Computer Repairs• Malware Removal• Operating System Installation/Upgrades (Windows, MacOS, and Linux)• Residential & Commercial WiFi installation• Local File Sharing • Automatic Cloud Backup• Data Recovery • Hard Drive Cloning• Software & Hardware Troubleshooting• Software Installation• System Hardware Upgrades We pride ourselves on having built strong customer loyalty and have a perfect 5-star Rating on Google and Facebook.Read some of our reviews: https://g.page/Tech-Spot-TXhttps://www.facebook.com/TechSpotTX/reviewswww.TechSpotTX.com (Not active: The website is currently being overhauled.)

Former Yohana Pro Services Specialist skilled in integrating home renovation projects with technology optimization. Leveraged my expertise as the team's technology authority to facilitate research, contractor management, and project oversight, ensuring efficient implementations and client satisfaction. I was formally recognized as a top-performer by the quality analyst team for the year 2022.

Six months of pushing myself in a refrigerated warehouse (rumored as "the toughest job") paid off. Working as an order selector for HEB, I mastered 10-14 hour shifts, navigating a massive warehouse with a scanner and pallet jack to build orders. This hustle, amidst 2021's low rates, fueled the purchase of my first property.

I managed all aspects of a retail store during peak hours (2 PM to close, 5 days a week). Key responsibilities included:• Driving sales, enhancing customer experience, and managing the loyalty program.• Overseeing online order fulfillment for both in-store pickup and direct delivery.• Ensuring superior customer satisfaction through proactive problem-solving.Leadership Skills:• Developed employee schedules, hired and onboarded new team members, and fostered a motivated workforce through recognition and coaching.• Demonstrated adaptability, resourcefulness, and accurate cash handling.• Additionally, I remained engaged with my technical expertise, providing computer troubleshooting and support to customers.

I designed and delivered impactful training programs for Technology Department staff, resulting in improved skills and productivity. Prioritized customer satisfaction, acting as a trusted advisor in computer and tech service purchases, exceeding expectations, and fostering strong client relationships. Advanced technical knowledge through ongoing learning, consistently providing relevant and reliable support.

I excelled in client-focused technology sales, driven by a passion for service and understanding individual needs. Through active listening, I identified the perfect tech solutions to empower clients. My expertise included guiding desktop/laptop choices, recommending value-adding services/software, and building lasting customer relationships. This experience ignited my fascination with computers, inspiring continuous learning in the technical field. I was recognized as a top 100 performer in the company at a time when they had over 2,000 stores and tens of thousands of employees.