Enabling individuals to harness their full potential, creating a shared sense of ownership for the organisation and personal responsibility for business performance:Leadership CoachingStakeholder engagement - Independent critical review and analysisTraining and facilitation

Facilitating regional network meetings to develop understanding and engagement in employee ownership

Provided independent coaching and mentoring to individuals impacted by an organisational change programme across John Lewis and Waitrose. Point of contact for business leaders and Partners in matters relating to well being, redeployment, outplacement and redundancy. • Mediated in grievances and appeals against redundancy. Credited for minimising escalation of potentially time consuming and costly disputes. • Comprehensive feedback from across the business that individuals felt… Show more Provided independent coaching and mentoring to individuals impacted by an organisational change programme across John Lewis and Waitrose. Point of contact for business leaders and Partners in matters relating to well being, redeployment, outplacement and redundancy. • Mediated in grievances and appeals against redundancy. Credited for minimising escalation of potentially time consuming and costly disputes. • Comprehensive feedback from across the business that individuals felt supported and valued; I had quickly established a reputation being trust-worthy, identifying root issues and managing emotional states my interventions enabling individuals to identify constructive outcomes and end well in a manner that suited their particular circumstances. • Commended by senior John Lewis Directors for the manner in which I challenged the business to influence policy and coached individual Partners to identify and achieve outcomes that benefited all parties. ‘The value Garry has created for the Partnership should not be underestimated ….his interventions and the manner in which he conducted the role to get the right outcome for all involved has been one of the real highlights of our programme of change’. Show less

Accountable to Corporate Board Director for designing a target operating model to deliver confidential employee assistance across the Partnership (John Lewis and Waitrose). Defined the proposition and service offer, building & implementing processes, systems and other enablers for the workstream.

Appointed to a senior management role (independent of line management) reporting to a John Lewis Board Director. Establishing new business function centralising John Lewis store remote customer contact and services in multi-site contact centres. Responsible for embedding John Lewis culture, establishing democratic structures, engaging Partners in business performance and ensuring that management practices and decisions were in accordance with Partnership principles.90% of management and… Show more Appointed to a senior management role (independent of line management) reporting to a John Lewis Board Director. Establishing new business function centralising John Lewis store remote customer contact and services in multi-site contact centres. Responsible for embedding John Lewis culture, establishing democratic structures, engaging Partners in business performance and ensuring that management practices and decisions were in accordance with Partnership principles.90% of management and employees were externally recruited and the venture was viewed as a high business risk to the John Lewis reputation for Partner engagement and customer service. 12 months later we received a European Employer of the Year award! Show less

Worked alongside Head of Retail Operations to deliver key performance indicators within a regional group of Waitrose branches. Designed, delivered and evaluated talent management and succession plans to support delivery of the group business plan. Talent coach to senior branch management. Line managed HR team and coordinated in-branch personnel management. Wide ranging experience of training design and delivery, recruitment and selection, disciplinary and grievance (including dismissals and… Show more Worked alongside Head of Retail Operations to deliver key performance indicators within a regional group of Waitrose branches. Designed, delivered and evaluated talent management and succession plans to support delivery of the group business plan. Talent coach to senior branch management. Line managed HR team and coordinated in-branch personnel management. Wide ranging experience of training design and delivery, recruitment and selection, disciplinary and grievance (including dismissals and appeals), pay and reward, branch openings and closures. Show less