Responsible for Application Services and Projects management across a portfolio of accounts in Western Australia and Northern Territory, with combined revenue in excess of $5M per year. - Focused on excellence in delivery. Developed a trusted supplier relationship.- Responsible for full life-cycle of projects and application support.- Monitored and controlled financial performance.- Secured account growth and new business signings, including greenfield clients.- Built local PMO capability.- Led a team of 4 SDMs and multiple PMs. - Built a multi-national team delivering across client accounts.- Managed resource allocations to ensure sufficient, and suitable, skills were available. - Established appropriate Service Delivery procedures and processes.- Worked with team members to ensure they were all fully engaged, and had their individual goals and aspirations met. - Chaired one-on-one and cross-team meetings, leading presentation sessions and collaboration workshops.- Built trusted supplier relationships with CIOs, key client business stakeholders and third party suppliers.- Developed stakeholder and communication plans in order to facilitate an open and honest relationship between all involved stakeholders. Achievements- Grew accounts, with multi-million dollar signings each year.- Signed 2 new clients. Both also subsequently engaged additional project services.- Signed 5 year Managed Services renewal.- Signed a number of Project Services engagements for implementation of, and enhancements to, clients application portfolio.- Built large team of IT professionals across Australia, India and Philippines.- Through promoting a culture of high performance, this team achieved all Service Level Agreements, and were highly integrated into the customers’ organisations. - Rescued failing accounts and projects. - All projects achieved financial targets for revenue, cost and profit.- Developed team members technical and business skills

Assignment 1Responsible for the successful service delivery of Application Services at a Melbourne based Insurance company.• Managed team based in Melbourne and India, providing various technical and functional skills• Brought new application from final stage of testing into production and then into steady state support and maintenanceAchievements• Successful and trouble-free movement from test into production• Achieved all Service Level and financial metricsAssignment 2Responsible for delivery of Application Services for a Melbourne based retail company, who had outsourced their IT function and people to IBM• Responsible for incident, problem and release management• Maintained large (over 3000 jobs per night), and complex, batch schedule, and ensured it completed within pre-defined batch window.Achievements• Introduced a rapid response team to take ownership for incidents and problems. This enabled the reduction of incident back log, and a faster resolution to long running problem tickets.• Established release schedule to move away from daily, adhoc releases to a planned monthly release cycle. This led to a reduction in outages for applications and to a more stable operating environment.

Ingres then Retek contractor

Ingres then Retek developer/support