UX & Accessibility lead of Oxfam's digital products, features and services. Responsible for delivering new and improved user experiences to enable increased customer and supporter acquisition, engagement, conversion and retention. Drive design thinking tools and methodologies through the entire process.

UX design of digital products, features and services to deliver new and improved user experiences on the Oxfam Online Shop platform, to enable increased customer and supporter acquisition, engagement, conversion and retention. To drive design thinking tools and methodologies through the entire process.

Versantus apply technology intelligently to create beautiful, mobile-responsive, high-performance websites for businesses of all sizes. From starter websites to complex applications and e-commerce sites, we have the skills and experience you need. During my time at Versatus I have developed my collaborative design process, which brings together Inspiration boarding, Style-tyling and Component driven design - a method that suits agile development. I regularly run workshops on Information Architecture, page structure/ wire-framing, card sorts and persona development. I also build responsive websites in Drupal & Wordpress themes. I have worked on countless projects at Versantus, often simultaneously, my highlight being the brand development and UX improvements I made to the Badminton Horse Trials website. I have also enjoyed the challenge of designing a traffic sign management system, which has taught me a lot about tackling complicated specifications.

In 2006 WE7 music was a small free music streaming website, solely funded by advertisement. In 2010 it had over 2 million songs and almost as many users of its web, mobile and TV interfaces, all of which had been solely designed by myself. I had also managed a small team of front-end developers and been part of a blue sky team, thinking up new ideas and building prototypes. The project was challenging due to the amount of banner advertising and brand take over that had to be built into and already complicated interface, which was at the time a very new concept for our users. The company was taken over by Tesco in 2011 and I was given the opportunity to change my direction within the company. I chose to join the UX team as I knew I needed to develop skills in that area, and wanted to help shape the product for the better. Tesco employed an excellent UX team, which was based in London, and I threw myself into every aspect of my new role, focusing on user testing and wire-framing.

When I joined Sophos, their website could not have been further behind its competitors. Internal politics made the decision processes painful, to say the least, so I decided to start small and encourage change via well thought out additions to the interface, showing our successes when appropriate. Within a year I was managing a small team of junior designers, and we went onto to make interface & brand design changes that still largely live onto this day. Highlights of my time at Sophos are managing a photo shoot for our stock image library and the opportunity to learn so much about their industry.

Domino Systems gave me my start in website design & development. I was initially employed as a front-end developer but was soon asked to join the design team due to my attention to detail and diverse skill set. I got to work on many projects that introduced me to Accessibility, SEO and UX design in its infancy. In my last year at Domino I had started to do more visual design and Adobe Flash development. We got to work with some big brands including Neff, Siemens, Epson, C4 Big Brother and Subaru. I was sad to leave Domino but knew I needed to push my skills further, so accepted a job offer at a leading anti-virus software provider.

When I left school I decided to pursue a career in Social care - there was no internet as we know it back then ;) I enjoyed many years working in day centres and homes helping enrich the lives of people with physical & learning disabilities, and towards the end of my career, supporting recovering alcoholics. I left this career at a time when IT started to change the working lives of many people as I felt I needed new challenges.