Garry Sharples Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Working with our LNG client, local crewing offices, port Agents and seafarers to organise and implement crew changes on LNG tankers worldwide.

South Shields, England, United Kingdom

A bespoke solutions partner supporting operations in challenging, complex and remote environments, providing customers staffing in the medical, security and technical industries. Incorporated in 2003 in Washington State, RMI operates as a multimillion-dollar global company. With teams in the UK, US and Kenya operating across all 7 continents and deploying several hundred people, counting major oil and gas and renewable providers amongst its core clients.• Manage and coordinate teams of 2 - 4 field-based providers located in global offshore and onshore locations. Most recently coordinated 5 projects in Guyana.• Coordinate and support security projects in areas of elevated risk including Israel and the Gulf States. Supported a security project in Ireland managing 14 field-based providers.• Our Global client portfolio includes Maersk/Noble, Gulf Marine Services & DEME. Experience of coordinating 10 or the 23 Maersk/Noble projects managed by RMI in locations such as Angola, Australia and Malaysia.• Management of project Medical Inventory and "go-to" person for guidance and advice on all associated queries. Collaborate with Equipment & Supply Team to ensure on-time delivery of medications and equipment, and manage all queries and complaints pertaining to the delivery process through to resolution.• Support with onboard testing processes, Drug & Alcohol, TB, COVID-19 etc. Worked with local suppliers to expedite results within client time scales. • Coordinate project monthly payroll. Collaborate with internal and external stakeholders - Clinical Governance, Recruitment & Sales.

Newcastle Upon Tyne, Uk.

An operator of tailor-made Financial Platforms supporting gyms based in the UK, Europe, North America & Australia.• Business critical role requiring a very high degree of accuracy and meticulous attention to detail. • Responsible for processing and managing daily membership payments from 20+ client accounts to bank recipients. This process was time sensitive and key to the successful operation of the business. • Update and accurately record substantial revenue figures generated from incoming fees and transfer of funds using a range of Excel spreadsheets. • Support internal departmental team members with refund applications and other banking queries to enable the Accounts & Billing Team to fulfil the daily and challenging expectations of senior management.• I successfully completed my remote training within a strict deadline of 3 weeks. My trainer was leaving after 15 years due to relocation of the business, confident that the role was “in a safe pair of hands.”

Newcastle Upon Tyne, England, United Kingdom

The Travel Bureau is a progressive and innovative company, which continually strives to maintain an excellent reputation built up over 60 years. A strong and trusted brand, specialising in luxury long haul travel, providing an exceptional level of operational and customer service. Delivered a bespoke and fully comprehensive leisure and business travel service, drawing upon my wealth of first hand knowledge and experience of global destinations. As the in-house systems expert, I act as the help point for the team. Attending internal and external events such as Wedding Fairs and Cruise Shows to actively showcase and promote the business. A strong operations professional, multi tasking at pace, crucially with meticulous attention to detail and accuracy. A responsive and full end to end administrative service, customer liaison and financial tracking. An integral member of the leisure sales team achieving Platinum Feefo Review Status for consistently delivering exceptional service. • Consistently achieved/exceeded sales target of >£900K• Wrote and implemented the company’s first in-house Retail Operations Manual, establishing an effective and consistent approach • Delivered tailored in-house training via 1-2-1 and group sessions• Coached, mentored and assessed both junior and new team members, sharing good practice and knowledge• Wrote and presented comprehensive travel reports to the team, which were then used in store to inspire, influence and delight our customers

Seaham, England, United Kingdom

Operating since 2007, a B2B service provider identifying and utilising the best information, expertise and finance to help businesses develop and grow. Provide coaching, mentoring and one-to-one business support, events and programmes. Design, manage and support grant and loan funds for businesses to aid their survival and ultimately achieve stability and growth. • Provide advice and guidance to small and medium sized businesses during the COVID-19 pandemic. Manage inbound calls from a broad range of businesses and private organisations from all parts of the UK. • Assessing customer needs, proposing solutions and points of reference. Subject areas including EU Transition, Coronavirus Business Support, Travel Regulations, Business Start Ups and queries relating to HMRC Tax and Self-Assessment.• Signposting to relevant bodies and appropriate contacts relating to requests for business grant support and loans.• Record, manage and update customer profiles on Microsoft 365 CRM. Working remotely, supporting colleagues and continually developing my own knowledge via daily internal updates and independent research.• Service & Investment support assessing and processing grant applications on behalf of the Scottish Government. Tasked with checking that all applications met the minimum criteria set out by the fund holder and the evidence supplied was in-line with the requirements of the fund. • Adapt to the frequent demands and changes of process and policy by the fund holder and exceeding set targets on a daily basis. Working at speed with a very high level of accuracy and precise attention to detail.

Gosforth, Newcastle Upon Tyne

Independent, established and successful travel agent specialising in long haul, bespoke leisure and business travel sales. Offering a comprehensive end to end service to a loyal, yet challenging client base.Provided a customised travel booking service, over an extensive range of products, identifying suitable and cost-effective holidays and complex multi-sector itineraries. I supported and guided the Retail Team in the use of the Galileo GDS system for all airline reservations, sharing good practice and delivering training as required. Sharing knowledge of external training and networking events and overseas educational visits with the team and customers to inspire and generate new business.• Consistently hit/exceeded all sales targets• Built a loyal customer base from scratch, leading to considerable repeat business and word of mouth recommendations• Actively volunteered to cover other areas of the business when required, allowing me the opportunity to learn new and update existing skills.• Took lead responsibility for handling complex tasks linked to flight reservations on behalf of colleagues• Supported and assisted the Managing Director, enabling him to work more swiftly and stream lined

Newcastle Upon Tyne, England, United Kingdom

Working as part of a small team handling and managing the travel requirements of Corporate Customers, both regional and large multi-national companies including Northumbrian Water, DuPont Corporation, Cummins Engines and International Paints.Booking flights via the Galileo GDS system; processing hotel and car hire reservations and ensuring all entry visa and health requirements are met, allowing for a swift and seamless travel experience. Ensuring the customer travel policy's are adhered to, whilst surpassing profit and sales targets. A fast paced working environment, where attention to detail and accuracy are of the utmost importance.

Certificate In Education (Further Education), Education, Pass

Level 4 Certificate In Conducting Internal Quality Assurance Of The Assessment Process (V1), Education, Pass

B.Tec National Diploma, Business & Finance