• Managed a team expert in a variety of software applications in support of online graphics. Tasks were varied, with fluctuating workloads. • Supervised day-to-day operations, prepared, executed and delivered performance appraisals, providing constructive feedback. I was able to establish goals and objectives for my staff and helped determine salary increases. • Responsible for preparing and delivery of detailed metrics each month. Committed to having a team focused on quality and timeliness.• Managed time sheet approvals through a company based time reporting program.• Managed team with the goal of maintaining or improving billable rate, while personally achieving a rate above target.• Worked on production projects as well, while monitoring the department’s methods, meeting or exceeding goals.• Aided in product procurement for in-house photography and image manipulation.

• Managed a team expert in a variety of software applications in support of offline surveys, brochures, newsletters, diaries, postcards, flyers and envelopes for direct mail. Responsibilities were diverse, with shifting volumes. • Supervised day-to-day operations, prepared, executed and delivered performance appraisals, providing constructive feedback. I was able to establish goals and objectives for my staff and helped determine salary increases. • Successfully guided my team through a transitions in software, making it a positive and seamless transition in terms of impact on timing and cost to our clients• Managed time sheet approvals through a company based time reporting program.• Managed team with the goal of maintaining or improving billable rate, while personally achieving a rate above target.• Instrumental in the creation, design and set up of documentation of Standard Operating Procedures. • Worked on production projects as well, while monitoring the department’s methods, meeting or exceeding goals.

• Utilized typesetting equipment as well as page layout software to design, create and layout questionnaires, diaries, postcards, newsletters, flyers, etc. • Supervised daily production, enforcing deadlines and qualitative measures.• Document department guidelines and procedures• Supervised many new processes and new software as the department grew and technologies changed.

•Conducted telephone surveys/interviewing with panel and non-panel respondents• Edited completed surveys for completeness and correctness • Managed telephone studies through interviewer briefings, quotas, survey monitoring and reporting results to Client Service