Garry Bartlett Email & Phone Number

Minchinbury, Nsw

Redfern, Nsw

16 Parkes Street Parramatta

Fixed Term Contract, working with Anglicare payroll team providing system support.• Chris21 payroll system support and maintenance• Document process for Chris21 payroll system compulsory version upgrade• Upgrade Chris21 Business Rules Engine to the latest version 8.04

Sydney Cbd

Team member responsible for the integration of over 200 NSC Group staff members into Telstra.• Distributed Telstra computer and telephony equipment• Assisted NSC Group staff to set up and operate their new Telstra IT equipment and systems• Administered NSC Group internal telephony system and it’s integration into the Telstra system• Forwarded NSC Group email addresses to Telstra• Team member, relocated NSC Group data centre and test lab equipment to new Telstra locations• Created work instructions for the transition of NSC Group / Telstra processesMaintained cost centre computer equipment asset register.Building Management Liaison Officer responsible for floor access, seating locations, and assisted staff with building maintenance issues.Ownership of the floor Emergency Control Organisation responsibilities as Floor Warden and Tenant Responsible Person.Primary contact person and staff time sheet approvals for 1 up manager during his absence.

North Ryde, Nsw

Implemented Change Management process and policy within ITIL guidelines.Implemented and chaired Change Management meetings and produced weekly Change Management reports.Created technical Work Instructions for multiple voice and data network monitoring and management systems.Created business requirements document for the replacement of existing Finance and Ticketing systems. Arranged stakeholder and prospective supplier interviews.Business Operations team member, performed acceptance testing for the implementation of the Customer Portal.Implemented and managed the NetIQ management and monitoring tool on boarding process, solution capability checklists, issues register, and provided weekly status reports for management.Managed Business Operations team during line managers absences.Administered the NSC Group internal telephony, fax and voicemail systems.

Sydney Cbd

Managed service team member, maintained Avaya voice and Enterasys data networks for multiple customers.Managed service on site engineer, maintained David Jones legacy Fujitsu and Alcatel voice systems, Alcatel and Xylan data networks, and Motorola wireless network.Worked with the project team upgrading David Jones voice and data networks for over 40 stores.Managed service on site engineer, maintained new Avaya voice and Enterasys data networks, performed on site moves, adds, and changes for both voice and data networks. Supported Motorola wireless network infrastructure.

Electronics And Communications Certificate

Higher School Certificate