Head Of Operating Environment Strategy
Current
Jun 2022 - Present
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Garry Wilkinson Email & Phone Number
Head of Operating Environment Strategy at the Financial Services Compensation Scheme. Experienced Executive Director of Operations, Ombudsman and values-driven, inclusive leader
at
Financial Services Compensation Scheme
1 work email found
@financial-ombudsman.org.uk
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✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Operating Environment Strategy at the Financial Services Compensation Scheme. Experienced Executive Director of Operations, Ombudsman and values-driven, inclusive leader
Location
London Area, United Kingdom
Company size
Who is Garry Wilkinson? Overview
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Quick answer
Garry Wilkinson is listed as Head of Operating Environment Strategy at the Financial Services Compensation Scheme. Experienced Executive Director of Operations, Ombudsman and values-driven, inclusive leader at Financial Services Compensation Scheme, a with 282 employees, based in London Area, United Kingdom. AeroLeads shows a work email signal at financial-ombudsman.org.uk and a matched LinkedIn profile for Garry Wilkinson.
Garry Wilkinson previously worked as Head of Operating Environment Strategy at Financial Services Compensation Scheme and Principal Ombudsman and Director of Investigation at Financial Ombudsman Service. Garry Wilkinson holds Strategic Planning from Ashridge Executive Education, Hult International Business School.
Company email context
Email format at Financial Services Compensation Scheme
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{first}.{last}@financial-ombudsman.org.uk
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AeroLeads found 1 current-domain work email signal for Garry Wilkinson. Compare company email patterns before reaching out.
Profile bio
About Garry Wilkinson
My background is an Executive Operations Director and Ombudsman leading a large, complex, end-to-end, public facing and demand led operation. For a number of years, I have led a diverse workforce of over 2,000 people to deliver fair and reasonable outcomes to the victims of mis-selling and financial fraud and consumers in financial difficulties.I am a confident and persuasive communicator, with experience of working collaboratively with a wide range of stakeholders from Non-Executive Board, Executive and Senior level at Regulators, Trade Bodies, Consultancies and Government departments, through to actively engaging with front-line staff.I have a passion for fairness, doing the right thing and levelling the playing field. I am a champion for diversity and inclusion and an active supporter of staff networks and charities. I have a track record of increasing staff engagement while improving output. I'm now looking to use my skills and experience on a new challenge - to improve operational processes, customer satisfaction and staff engagement while delivering fair outcomes. My key skills are:- People leadership and engagement- Operational excellence- Stakeholder management- Developing others- Programme management and strategic change- Fair and reasonable decision making
Listed skills include Change Management, Stakeholder Management, Financial Services, Management, and 12 others.
Current workplace
Garry Wilkinson's current company
Company context helps verify the profile and gives searchers a useful next step.
Financial Services Compensation Scheme
10 roles
Garry Wilkinson work experience
A career timeline built from the work history available for this profile.
Principal Ombudsman And Director Of Investigation
Executive director, leading the end-to-end general casework operation of over 2,000 people. Statutory decision maker, responsible for working with a range of external stakeholders and delivering the Service's plan and budget.Acting Chief Ombudsman between April and May 2021 between permanent appointments, to provide continuity and stability for the Service.Led the Service’s IT/Digital department between appointments from December 2018 and November 2019, overseeing the final and… Show more Executive director, leading the end-to-end general casework operation of over 2,000 people. Statutory decision maker, responsible for working with a range of external stakeholders and delivering the Service's plan and budget.Acting Chief Ombudsman between April and May 2021 between permanent appointments, to provide continuity and stability for the Service.Led the Service’s IT/Digital department between appointments from December 2018 and November 2019, overseeing the final and critical stages of development and roll-out of the new case management system. Show less
Dec 2014 - Mar 2022
Director Of New Services
Led a cross-service project team to deliver all operational requirements of the EU/UK 2015 Alternative Dispute Resolution (ADR) regulations, including the creation of an online complaints platform.
May 2014 - Dec 2014
Director - Ppi Operations
Created and led a new complaint handling operation of 2,000 people, resolving over 1 million PPI complaints.Recognised by the Sunday Times Best Companies Top 100 employers 2012 and 2013.
Jan 2012 - May 2014
Head Of Casework Operations
Led 500 people investigating multiple complex complaint issues for consumers, overseeing the casework operational response to increasing demand following the global financial crisis, implementing new, innovative case handling processes and increasing output. Acting Operations Director for 6 months in 2010 between appointment of outgoing and incoming executive directors.
Apr 2008 - Dec 2011
Service Manager
Led a case work operation of 300 people investigating and resolving mortgage endowment complaints.
Mar 2006 - Mar 2008
Casework Manager
Led a team of 50 adjudicators investigating mortgage endowment complaints.
May 2002 - Apr 2006
Jun 1997 - Apr 2002
Assistant Compliance Officer/Administrator
Caroline Banks & Associates Ifa
Jun 1995 - Jun 1997
Administrator
Jan 1990 - Jun 1995
Team & coworkers
Colleagues at Financial Services Compensation Scheme
Other employees you can reach at fscs.org.uk. View company contacts for 282 employees →
SS
Samantha Segers
Colleague at Financial Services Compensation SchemeGreater London, England, United Kingdom
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Alethea Beharie-Campbell
Colleague at Financial Services Compensation SchemeLondon, England, United Kingdom
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AA
Anika A.
Colleague at Financial Services Compensation SchemeUnited Kingdom
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SS
Shade Saint James
Colleague at Financial Services Compensation SchemeLondon, England, United Kingdom
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MK
Matthew Kingdon
Colleague at Financial Services Compensation SchemeUnited Kingdom
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BW
Barry Walles
Colleague at Financial Services Compensation SchemeWoodley, England, United Kingdom
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KM
Kirk Mitchell
Colleague at Financial Services Compensation SchemeLondon, England, United Kingdom
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AE
Alex Elias
Colleague at Financial Services Compensation SchemeLondon, England, United Kingdom
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RN
Rhodri Nelson Af7 - Pts (Dippfs) (Cert Smp)
Colleague at Financial Services Compensation SchemeGreater Cardiff Area, United Kingdom
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DT
Daniel Turrell
Colleague at Financial Services Compensation SchemeBroxbourne, England, United Kingdom
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Samantha Segers
Colleague at Financial Services Compensation SchemeGreater London, England, United Kingdom
View →
AB
Alethea Beharie-Campbell
Colleague at Financial Services Compensation SchemeLondon, England, United Kingdom
View →
AA
Anika A.
Colleague at Financial Services Compensation SchemeUnited Kingdom
View →
SS
Shade Saint James
Colleague at Financial Services Compensation SchemeLondon, England, United Kingdom
View →
MK
Matthew Kingdon
Colleague at Financial Services Compensation SchemeUnited Kingdom
View →
BW
Barry Walles
Colleague at Financial Services Compensation SchemeWoodley, England, United Kingdom
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KM
Kirk Mitchell
Colleague at Financial Services Compensation SchemeLondon, England, United Kingdom
View →
AE
Alex Elias
Colleague at Financial Services Compensation SchemeLondon, England, United Kingdom
View →
RN
Rhodri Nelson Af7 - Pts (Dippfs) (Cert Smp)
Colleague at Financial Services Compensation SchemeGreater Cardiff Area, United Kingdom
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DT
Daniel Turrell
Colleague at Financial Services Compensation SchemeBroxbourne, England, United Kingdom
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4 education records
Garry Wilkinson education
Strategic Planning
Mortgage Advice Qualification, Mortgage Advice
Financial Planning Certificate, Financial Planning And Services
Education record
FAQ
Frequently asked questions about Garry Wilkinson
Quick answers generated from the profile data available on this page.
What company does Garry Wilkinson work for?
Garry Wilkinson works for Financial Services Compensation Scheme.
What is Garry Wilkinson's role at Financial Services Compensation Scheme?
Garry Wilkinson is listed as Head of Operating Environment Strategy at the Financial Services Compensation Scheme. Experienced Executive Director of Operations, Ombudsman and values-driven, inclusive leader at Financial Services Compensation Scheme.
What is Garry Wilkinson's email address?
AeroLeads has found 1 work email signal at @financial-ombudsman.org.uk for Garry Wilkinson at Financial Services Compensation Scheme.
Where is Garry Wilkinson based?
Garry Wilkinson is based in London Area, United Kingdom while working with Financial Services Compensation Scheme.
What companies has Garry Wilkinson worked for?
Garry Wilkinson has worked for Financial Services Compensation Scheme, Financial Ombudsman Service, Caroline Banks & Associates Ifa, and Barclays.
Who are Garry Wilkinson's colleagues at Financial Services Compensation Scheme?
Garry Wilkinson's colleagues at Financial Services Compensation Scheme include Samantha Segers, Alethea Beharie-Campbell, Anika A., Shade Saint James, and Matthew Kingdon.
How can I contact Garry Wilkinson?
You can use AeroLeads to view verified contact signals for Garry Wilkinson at Financial Services Compensation Scheme, including work email, phone, and LinkedIn data when available.
What schools did Garry Wilkinson attend?
Garry Wilkinson holds Strategic Planning from Ashridge Executive Education, Hult International Business School.
What skills is Garry Wilkinson known for?
Garry Wilkinson is listed with skills including Change Management, Stakeholder Management, Financial Services, Management, Risk Management, Banking, Customer Service, and Business Process Improvement.
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