A comprehensive understanding of all aspects of contract lifecycle management, I specialise in negotiating and finalising agreements with vendors and clients, ensuring compliance with legal and regulatory requirements, and optimising contract performance. Leveraging a proven track record in vendor management, contract analysis, and process improvement, I excel in driving efficiency and effectiveness. My strong documentation and recordkeeping skills underscore accuracy and efficiency. As an effective communicator and leader, I am dedicated to advancing organisational objectives through streamlined contract management practices, providing guidance and support to emerging professionals in their career development.

I am proficient in the review, evaluation, negotiation, and execution of contracts for the Sales and Service Business Units in Australia and New Zealand. In my role, I am responsible for managing contracts for new and existing customers, projects, non-disclosure agreements, and account terms and conditions. Through my experience, I have developed the ability to identify areas for improvement in the contracting process, reducing risk and exposure during negotiations. I am adept at managing record-keeping, monitoring, and change management of customer contracts, ensuring seamless operations. I monitor contract compliance and accurately track project milestone payments. I also develop insightful dashboards to support data-driven decision-making in the contracting process.

Maintained Ausgrid's network pricing models for accuracy and efficiency, calculated pricing for large network users utilising knowledge of the pricing principles and National Electricity Rules; assisted Account Managers with customer connection agreement negotiations; and prepared purchase orders for engagement with consultants. Contributed to the annual review and development of distribution pricing policies, ensuring compliance with regulatory requirements and adherence to pricing principles and rules as set out in the National Electricity Rules to support the fair and efficient pricing of Ausgrid's tariffs.

The role involved the development of complex pricing models to analyse the impact of tariff strategies on customers. These models were used to inform regulatory submissions, following the constraints of regulatory determinations.

Responsible for analysing the marketing database, my role as a customer database analyst provided key input for the TRUenergy/EnergyAustralia marketing campaigns and planning strategies during the Transitional Service Agreement period. This critical analysis delivered valuable insights for these initiatives.

My responsibilities were under the Transitional Service Agreement (TSA) to both TRUenergy and the former EnergyAustralia Commercial and Industrial (C&I) customer base. This included tasks such as setting electricity and gas pricing, conducting customer load profiling and reporting, and implementing carbon charges in Ausgrid's pricing and billing system. My role was critical in ensuring the smooth delivery of these services to our valued customers.

As a part of my role, I conducted detailed analytical work to support the development of retail pricing strategies for EnergyAustralia. This included maximising profitability and ensuring prudent risk management in all pricing decisions. Additionally, I comprehensively understood competitor pricing and pricing strategies across all states where EnergyAustralia competed. In addition to pricing analysis, I also provided support to the regulatory department by assisting in the preparation of submissions to regulatory agencies.

As part of my role, I was responsible for preparing and delivering high-quality management accounting information, analysis, and advice to the Business Unit. This included coordinating the preparation of annual budgets in alignment with group parameters and deadlines. Additionally, I provided timely and accurate forecasts, along with detailed variance analysis reports, to support effective decision-making for the Business Unit. My contributions were crucial in ensuring that the Business Unit had the financial insights needed to achieve its strategic goals.

I was responsible for developing and preparing gas pricing for the medium to large customer segment. This involved the creation of robust models, databases, and financial tools to enable accurate analysis, forecasting, and reporting. Additionally, I maintained and managed strong relationships with Wholesale, Sales, and Network teams, facilitating effective communication of pricing-related information. To ensure optimal business performance, I also monitored performance and developed pricing strategies that maximised profitability while mitigating risks. Through these efforts, I made significant contributions to the alignment of pricing strategies with the overall goals and objectives of the business unit.

I managed all aspects of contract processing, from initial review to final execution, ensuring compliance with relevant regulations and company policies. I was also responsible for maintaining accurate and up-to-date customer account information, managing customer inquiries and complaints, and collaborating with cross-functional teams to resolve any issues. My attention to detail, strong communication skills, and ability to build positive relationships with internal and external stakeholders played a vital role in ensuring customer satisfaction and maintaining the company's reputation.