Garry Harman Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Assists in the installation, implementation, and upgrades of internal systems and software
• Maintain all IT end-user equipment, hardware, software, and supplies
• Responds to issues, maintains and manages inventory for internal hardware, software, and printers
• Provide support to remote workers and vendors
• Excellent communication skills, both written and verbal with the ability to communicate at all levels and carry out tasks independently in non-standardized, constantly evolving work situations
• Serves as a second and third line of support, while assisting with first line responsibilities to Zynga and its subsidiary's employees across all regions

Toronto, Canada Area

• Recommend, plan and manage the implementation of hardware and software as theyrelate to assigned infrastructure components. Assist with general network administrationtasks and management. Manage the Windows/Active.
• Is accountable for contributions for project team or sub team.
• May lead project sub team.
• This may include responsibility for training staff.Strategic Planning:
• Identifies and solves a range of problems in straightforward situations.
• Analyzes possible solutions and assesses each using standard procedures.

Toronto, Ontario

• Resolve computer, networking, printing, hardware and software related issues through indepth troubleshooting and technical assistance. Log and track requests using ServiceDesk software in order to maintain history and.
• Performs a group of related tasks that support the accuracy, reliability or acceptability of results of the work group.
• Completes multi-step assignments.
• Provides moderately complex administrative and/or technical support.Strategic Planning:
• Recognizes and solves typical problems that can occur in own work area.
• Typically finds solutions in existing procedures and precedents.

346 Davenport Rd, Suite 1 Toronto, ON

At IQ Storage I was responsible for many different tasks ranging from taking technical support calls from customers to billing to installing and maintaining servers and equipment at our data center location. Since IQ Storage is a relatively smaller company, we often must go outside our own rolls to fulfill the needs of the company. The great thing about.

10 Lower Spadina Ave, Toronto, ON

• Work in a mixed operating system environment. Clients use Mac OS X 10.6.8, Windows 7. Backend servers running Windows Server 2003/2008.
• Troubleshoot hardware and software issues for staff (eg, operating system issues, connectivity, password resets, printing problems, software concerns or compatibility.
• Image computers for new users, updating inventory database, moving equipment, setup workspaces, installing security locks. Backup old users files.
• Provide training for all new users (single or group). Introducing new users to use the Mac OS, software, Google mail, calendar, documents, and company intranet websites.
• Create and modify technical manuals.
• Manage office printers. Order supplies, change toner/drum cartridges, adding paper.

13 Kelfield St Toronto, ON

• Assisted customers with how-to’s, installs, updates, connecting peripherals, configuring E-mail, network connections, and other technical situations
• Maintain and contribute to service level targets by providing prompt, efficient, effective and courteous handling of incoming calls
• Strong analytical capability including the ability to collect and analyze data from various databases and to provide clearly constructed solutions
• Was able to utilize and gain excellent organizational and time management skills working in an unsupervised environment
• Achieve high quality scores through excellent knowledge and ability to listen, and resolve questions in a timely manner
• Take on other responsibilities: Floor support, step in manager

Toronto, Ontario

• Probe customers to find problem(s) and resolve them in a timely manner
• Follow procedures to set up “faulty” devices for postal exchange
• Add/Remove features for customers on their account(s)
• Receive payments for monthly accounts and re-fill pre-paid accounts
• Tech Lead (supporting floor reps with questions, taking supervisor requests)