Garry Harman Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Assists in the installation, implementation, and upgrades of internal systems and software• Maintain all IT end-user equipment, hardware, software, and supplies• Responds to issues, maintains and manages inventory for internal hardware, software, and printers• Provide support to remote workers and vendors• Excellent communication skills, both written and verbal with the ability to communicate at all levels and carry out tasks independently in non-standardized, constantly evolving work situations• Serves as a second and third line of support, while assisting with first line responsibilities to Zynga and its subsidiary's employees across all regions• Participates in IT projects and owns projects pertaining to the technologies supported by IT Operations/Support• Understanding of ITIL processes• Implement enhanced to ease administration for users, and peers• Troubleshoot and address tickets in a timely and professional manner• Identify and propose technical improvements to leadership• Administer SCCM and/or JAMF when needed• Jira Service Desk assistance, build reports and review metrics

Toronto, Canada Area

Recommend, plan and manage the implementation of hardware and software as theyrelate to assigned infrastructure components. Assist with general network administrationtasks and management. Manage the Windows/Active Directory Infrastructure. Administervarious aspects of endpoint management solutions. Help manage SSO and IdentityManagement platforms. Act as key Network, Windows or DevOps contributor. Maintain afunctional understanding of virtualization, storage, and compute technologies. Participatein various IT projects intended to continually improve/upgrade the infrastructure, such asevaluation of new software and hardware required to meet a business need or to make aprocess more cost-effective.Scope of Impact:• Is accountable for contributions for project team or sub team.• May lead project sub team. • This may include responsibility for training staff.Strategic Planning:• Identifies and solves a range of problems in straightforward situations.• Analyzes possible solutions and assesses each using standard procedures.• Responds to nonstandard requests from internal and/or external customers investigates with assistancefrom others as needed.• Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines.Customer Focus:• Responds to non-standard requests from customers investigates with assistance fromothers as needed.• Effectively communicates information and checks for understanding.• Gains support from colleagues for ideas/initiatives.• Interprets customer inquiries or requests and takes appropriate action to produce high levels of customer satisfaction.Special Skills:• Lead Jira and Confluence administrator.• Design and write global Email communications on behalf of the technology department, delivered to all employees.• Create high-quality internal team or employee facing documentation and how-to articles or manuals.

Toronto, Ontario

Resolve computer, networking, printing, hardware and software related issues through indepth troubleshooting and technical assistance. Log and track requests using ServiceDesk software in order to maintain history and related problem documentation. Handleproblem recognition, research, isolation, resolution and follow-up, and refer more complexproblems to technical staff while maintaining ownership of the issue. Install, document,take inventory, maintain, and troubleshoot all AMER information technology assets. Createand delete user accounts, enforce security and compliance rules to employees and nonemployees regarding passwords and access to computer systems. Provide installationsupport including training and education of end user on basic tool set includingtelephones, laptops, video conferencing, and conference rooms/bridges etcScope of Impact:• Performs a group of related tasks that support the accuracy, reliability or acceptability of results of the work group.• Completes multi-step assignments.• Provides moderately complex administrative and/or technical support.Strategic Planning:• Recognizes and solves typical problems that can occur in own work area.• Typically finds solutions in existing procedures and precedents.• Makes decisions related to own work with regular supervision and guidance.Customer Focus:• Responds to customer needs seeks guidance on issues outside own area.• Contacts require accurate and thorough communication.• Interaction outside of the work unit is infrequent and/or on routine matters.

346 Davenport Rd, Suite 1 Toronto, On

At IQ Storage I was responsible for many different tasks ranging from taking technical support calls from customers to billing to installing and maintaining servers and equipment at our data center location. Since IQ Storage is a relatively smaller company, we often must go outside our own rolls to fulfill the needs of the company. The great thing about working in a small business is you as an individual have a greater responsibility, and the actions you take as an individual directly affect how the company moves forward.

10 Lower Spadina Ave, Toronto, On

• Work in a mixed operating system environment. Clients use Mac OS X 10.6.8, Windows 7. Backend servers running Windows Server 2003/2008.• Troubleshoot hardware and software issues for staff (eg, operating system issues, connectivity, password resets, printing problems, software concerns or compatibility.• Image computers for new users, updating inventory database, moving equipment, setup workspaces, installing security locks. Backup old users files.• Provide training for all new users (single or group). Introducing new users to use the Mac OS, software, Google mail, calendar, documents, and company intranet websites.• Create and modify technical manuals.• Manage office printers. Order supplies, change toner/drum cartridges, adding paper. • Test old/retired equipment, prep for re-sale and post ads on local classifieds (Kijiji, Craigslist).

13 Kelfield St Toronto, On

• Assisted customers with how-to’s, installs, updates, connecting peripherals, configuring E-mail, network connections, and other technical situations• Maintain and contribute to service level targets by providing prompt, efficient, effective and courteous handling of incoming calls• Strong analytical capability including the ability to collect and analyze data from various databases and to provide clearly constructed solutions• Was able to utilize and gain excellent organizational and time management skills working in an unsupervised environment• Achieve high quality scores through excellent knowledge and ability to listen, and resolve questions in a timely manner• Take on other responsibilities: Floor support, step in manager

Toronto, Ontario

• Probe customers to find problem(s) and resolve them in a timely manner• Follow procedures to set up “faulty” devices for postal exchange• Add/Remove features for customers on their account(s)• Receive payments for monthly accounts and re-fill pre-paid accounts• Tech Lead (supporting floor reps with questions, taking supervisor requests)