Garry Mannering Bsc Msc Mba Email & Phone Number

Dublin, Ie

Ireland, Ie

Responsible for information security, governance, risk management and compliance. I work continuously with stakeholders across NBI and the Department of the Environment, Climate and Communications. I am proud to work for NBI bringing life changing broadband to places other companies couldn't.

Dublin , County Dublin, Ie

Senior Executive responsible for leading a multi million euro program to transform how Three serves, sells to and supports its customers with a focus on utilising digital technologies. The transformation scope included CRM, omnichannel sales, operations, finance and technology.√ Designed and implemented program governance and risk frameworks to support agile decision making√ Anticipated transformation challenges and championed solutions including omnichannel risk, omnichannel logistics, regulatory, commissions, revenue recognition and more√ Big data (inc. artificial intelligence and machine learning) transformation lead√ Digitised and automated fraud operations including big data/AI fraud prediction models and digital document capture/verification√ Delivered multi-channel communications weekly including face-to-face, blogs, vlogs and e-bulletins√ Transformation Steering Committee, Program Delivery Board member and deployment authority

Dublin , County Dublin, Ie

I joined Three when its market share was 3% and loved every minute of the journey that grew market share to 35%. I thrived in the start-up culture and brought stability to operations that contributed directly to the bottom line. Within a few years market share was close to 10% and break-even had been achieved. In 2014 Three acquired O2 and I aligned the teams, culture and operations. In 2016 I was selected to be part of a crack team of senior executives tasked with leading Three on its digital transformation journey.√ Team founder and scaled the operation to 80 people across four domestic and international sites in three countries√ Responsible for billing, revenue assurance, rating, incident management, bill verification, invoice printing and dispatch across Three and O2 platforms for retail and wholesale operations√ Customer payment operations and assurance including payment card, direct debit, bank transfer, giro, cheque and occasionally cash√ Achieved world class levels of fraud savings with c. 70 arrests and a 99% conviction rate√ Delivered on risk appetite and service level agreement for iPhone for free where sales volumes increased 500%√ Enterprise owner of all customer on boarding processes and commercial risk appetite√ Ensured retail store compliance through a program of audits√ Industry influencer leading the Irish Telco Data Share and fraud loss data gathering initiatives√ Initiated a program of continuous improvement using Six Sigma

Dublin 2, Ie

I joined O2 when it was Esat Digifone and was immediately swept away in the high energy start-up culture. Quickly promoted to senior management I was with Digifone through its phenomenal journey from upstart through break-even to Irish corporate icon as O2. That journey included several rebrandings, an acquisition by BT, a demerger as O2, a listing on the FTSE and subsequent sale to Telefónica with a listing on the NYSE. √ Team founder leading the teams responsible for revenue assurance, collections, credit risk, fraud risk, internal control, SOX, COSO II, business continuity, cyber security, physical security, insurance and crisis management√ Revolutionised collections using Six Sigma with a customer focused automated process delivering more margin than new customer sales√ Awarded the O2 Deliver the Difference Award for transforming credit risk using Six Sigma and contributing to O2 becoming the market leader in postpay√ Credit Risk team were awarded the Irish Institute of Credit Management’s credit risk team of the year√ Increased fraud detection by 400% and reduced losses by 26% utilising Six Sigma resulting in the fraud team being awarded O2 Team of the Year

Dublin 2, Ie

√ First appointee and team founder√ Responsible for strategies relating to cyber security, physical security, people security, business continuity, crisis management, confidential government agency liaison and insurance√ Chairman of the O2 Europe Technology Security Steering Group introducing Europe wide security policies and practices√ Developed a culture of business continuity and security awareness√ Delivered 19 business continuity solutions across the business in a single year including a resilient Contact Centre environment for both IT and business processes

Dublin 2, Ie

√ First appointee and team founder√ Responsible for Microsoft Windows server based services and apps, desktop support, corporate and contact centre telephony, data network, and security√ Increased team service levels while reducing cost by 50%√ Supported rapid business expansion as the customer base doubled in 6 months√ Co-ordinated and delivered the O2 European Microsoft Windows Office upgrade business case valued at £STG38m√ Built a highly resilient and secure data network between five offices and three data centres using Cisco switches and Checkpoint firewalls√ Led a 14,000 square foot data centre fit out to world class standards plus several office re-fits

Dublin 2, Ie

√ IT systems architect with responsibility for Microsoft Windows server and application strategy√ Project Manager for projects supporting all business units including CRM, billing, customer lifecycle management, workforce planning, enterprise backup and recovery, real-time service monitoring and office refurbishments√ Managed the IT operational readiness elements of the Y2K roll over program

Dublin, County Dublin, Ie

As a young boy I often accompanied my father to his job as the Foreman in Cathal Brugha military barracks in Dublin. There I encountered officers; confident and humble people with obvious pride in their job and professionalism. From that moment on all I wanted was to emulate them. I was lucky to be commissioned as an officer and so began a decade of exciting crazy experiences shared with the closest of friends. I learnt what it REALLY meant to be a leader. To care about the entire person in your team from their physical to mental well-being all day every day and often in very challenging situations.√ Senior officer responsible for Irish Defence Forces IT strategy√ Responsible for all client and server infrastructure including Microsoft Windows, UNIX and Oracle√ Cross-skilled to do every team member’s role including hardware repair, system administration, software development and database administration√ Coded the software that delivered an automated database replication solution for the Defence Forces strategic applications√ Delivered IT services for all branches of the Defence Forces in Ireland and abroad√ Led the procurement of hardware, software and services including vendor management

Dublin, County Dublin, Ie

√ Posted to the border with Northern Ireland prior to the Good Friday Agreement and ceasefire√ Led an infantry platoon on aid to the civil power and counter insurgency operations√ In addition I was appointed as assistant operations officer, transport officer, catering officer and administration officer for the privates, NCOs and officers messes/bars√ Led an infantry platoon to South Lebanon on United Nations service and experienced Operation Accountability and subsequently delivered humanitarian support to the inhabitants of my area of operations

Msc, Risk Management

Mba, Business Administration

Bsc, Software Development (1St Class Hons)