Garry Mannering Bsc Msc Mba

Garry Mannering Bsc Msc Mba Email and Phone Number

CRO at the Land Development Agency @ The Land Development Agency
Garry Mannering Bsc Msc Mba's Location
Ireland, Ireland
Garry Mannering Bsc Msc Mba's Contact Details

Garry Mannering Bsc Msc Mba work email

Garry Mannering Bsc Msc Mba personal email

About Garry Mannering Bsc Msc Mba

I always lead great teams. With 30 years experience challenging and developing people my teams are always top performers. It’s what brings me to life.I am the guy organisations trust to deliver what others can’t. Whether it’s:- Coding automated database resilience (IT Operations, Irish Defence Forces)- Building a strategic capability from nothing (O2’s first Head of Security)- Revolutionising critical business processes (O2’s first Head of Risk Management)- Moving functions between countries (Three’s Head of Revenue Assurance and Risk)- Leading a digital transformation (Business Transformation Team, Three) or - Building confidence with strategic clients (NBI's first Head of Compliance, Risk and InfoSec)A theme throughout my career is repeatedly demonstrating that efficient error free processes deliver more profitability than new products or increases in sales.I have enjoyed many executive positions in my career. I am an expert in security, governance risk, compliance, operations, IT and finance. I don’t like being pigeon holed. I’ve made mistakes and I’m always learning. When I’m not running efficient operations you’ll find me at the top of a mountain, peering into a beehive, casting a fly for trout or brewing a delicious ale to enjoy with family and friends.SummaryStrategy | Leadership | Coaching | Mentoring | Performance Management | Objectives | Non-executive Director | Change Management | Customer Payments | Customer Queries and Complaints | Cases | Service Levels | Workforce Planning | Accounts Receivable | Debt Securitisation | Billing | Invoicing | Revenue Assurance | Collections | Outsourcing | Insourcing | Business Process Re-engineering | Continuous Improvement | Budgets | Business Cases | Risk Management | Enterprise Risk | COSO II | SOX | Corporate Governance | Insurance | Credit Risk | Fraud Risk | Retail Loss Prevention | Internal Controls | Risk Registers | Statistics | Data Analysis | Security | Cyber Security | Business Continuity | Disaster Recovery | Crisis Management | Investigations | SAS Statistical Analysis Software | SQL | Technology | IT | Big Data | AI Artificial Intelligence | ML Machine Learning | Data Warehouse | Six Sigma | Lean Six Sigma | Project Management | Project Sponsor | PRINCE 2 | Accounting | Contracts | Procurement | Vendor Management | Start-up | Mergers and Acquisition - Acquired and Acquiring | Demerger | Rebranding | Organisational Change | Recruitment | Redundancy | Digital Transformation | Omnichannel | Real-time Processing | Key Performance Indicators | SLA Service Level Agreements

Garry Mannering Bsc Msc Mba's Current Company Details
The Land Development Agency

The Land Development Agency

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CRO at the Land Development Agency
Garry Mannering Bsc Msc Mba Work Experience Details
  • The Land Development Agency
    Chief Risk Officer (Cro)
    The Land Development Agency Jan 2024 - Present
    Dublin, Ie
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  • National Broadband Ireland
    Head Of Compliance, Risk And Information Security
    National Broadband Ireland Jan 2021 - Jan 2024
    Ireland, Ie
    Responsible for information security, governance, risk management and compliance. I work continuously with stakeholders across NBI and the Department of the Environment, Climate and Communications. I am proud to work for NBI bringing life changing broadband to places other companies couldn't.
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  • Three Ireland
    Business Transformation Lead - Risk, Regulatory And Finance
    Three Ireland Nov 2016 - Aug 2019
    Dublin , County Dublin, Ie
    Senior Executive responsible for leading a multi million euro program to transform how Three serves, sells to and supports its customers with a focus on utilising digital technologies. The transformation scope included CRM, omnichannel sales, operations, finance and technology.√ Designed and implemented program governance and risk frameworks to support agile decision making√ Anticipated transformation challenges and championed solutions including omnichannel risk, omnichannel logistics, regulatory, commissions, revenue recognition and more√ Big data (inc. artificial intelligence and machine learning) transformation lead√ Digitised and automated fraud operations including big data/AI fraud prediction models and digital document capture/verification√ Delivered multi-channel communications weekly including face-to-face, blogs, vlogs and e-bulletins√ Transformation Steering Committee, Program Delivery Board member and deployment authority
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  • Three Ireland
    Head Of Risk Management And Revenue Assurance
    Three Ireland Feb 2011 - Nov 2016
    Dublin , County Dublin, Ie
    I joined Three when its market share was 3% and loved every minute of the journey that grew market share to 35%. I thrived in the start-up culture and brought stability to operations that contributed directly to the bottom line. Within a few years market share was close to 10% and break-even had been achieved. In 2014 Three acquired O2 and I aligned the teams, culture and operations. In 2016 I was selected to be part of a crack team of senior executives tasked with leading Three on its digital transformation journey.√ Team founder and scaled the operation to 80 people across four domestic and international sites in three countries√ Responsible for billing, revenue assurance, rating, incident management, bill verification, invoice printing and dispatch across Three and O2 platforms for retail and wholesale operations√ Customer payment operations and assurance including payment card, direct debit, bank transfer, giro, cheque and occasionally cash√ Achieved world class levels of fraud savings with c. 70 arrests and a 99% conviction rate√ Delivered on risk appetite and service level agreement for iPhone for free where sales volumes increased 500%√ Enterprise owner of all customer on boarding processes and commercial risk appetite√ Ensured retail store compliance through a program of audits√ Industry influencer leading the Irish Telco Data Share and fraud loss data gathering initiatives√ Initiated a program of continuous improvement using Six Sigma
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  • O2 Ireland
    Head Of Risk Management
    O2 Ireland May 2006 - Feb 2011
    Dublin 2, Ie
    I joined O2 when it was Esat Digifone and was immediately swept away in the high energy start-up culture. Quickly promoted to senior management I was with Digifone through its phenomenal journey from upstart through break-even to Irish corporate icon as O2. That journey included several rebrandings, an acquisition by BT, a demerger as O2, a listing on the FTSE and subsequent sale to Telefónica with a listing on the NYSE. √ Team founder leading the teams responsible for revenue assurance, collections, credit risk, fraud risk, internal control, SOX, COSO II, business continuity, cyber security, physical security, insurance and crisis management√ Revolutionised collections using Six Sigma with a customer focused automated process delivering more margin than new customer sales√ Awarded the O2 Deliver the Difference Award for transforming credit risk using Six Sigma and contributing to O2 becoming the market leader in postpay√ Credit Risk team were awarded the Irish Institute of Credit Management’s credit risk team of the year√ Increased fraud detection by 400% and reduced losses by 26% utilising Six Sigma resulting in the fraud team being awarded O2 Team of the Year
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  • O2 Ireland
    Head Of Security
    O2 Ireland Jan 2003 - Apr 2006
    Dublin 2, Ie
    √ First appointee and team founder√ Responsible for strategies relating to cyber security, physical security, people security, business continuity, crisis management, confidential government agency liaison and insurance√ Chairman of the O2 Europe Technology Security Steering Group introducing Europe wide security policies and practices√ Developed a culture of business continuity and security awareness√ Delivered 19 business continuity solutions across the business in a single year including a resilient Contact Centre environment for both IT and business processes
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  • O2 Ireland
    Head Of It Network Services
    O2 Ireland Nov 2000 - Jan 2003
    Dublin 2, Ie
    √ First appointee and team founder√ Responsible for Microsoft Windows server based services and apps, desktop support, corporate and contact centre telephony, data network, and security√ Increased team service levels while reducing cost by 50%√ Supported rapid business expansion as the customer base doubled in 6 months√ Co-ordinated and delivered the O2 European Microsoft Windows Office upgrade business case valued at £STG38m√ Built a highly resilient and secure data network between five offices and three data centres using Cisco switches and Checkpoint firewalls√ Led a 14,000 square foot data centre fit out to world class standards plus several office re-fits
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  • O2 Ireland
    Windows Systems Planner
    O2 Ireland Nov 1999 - Nov 2000
    Dublin 2, Ie
    √ IT systems architect with responsibility for Microsoft Windows server and application strategy√ Project Manager for projects supporting all business units including CRM, billing, customer lifecycle management, workforce planning, enterprise backup and recovery, real-time service monitoring and office refurbishments√ Managed the IT operational readiness elements of the Y2K roll over program
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  • Irish Defence Forces
    It Operations Manager
    Irish Defence Forces May 1996 - Nov 1999
    Dublin, County Dublin, Ie
    As a young boy I often accompanied my father to his job as the Foreman in Cathal Brugha military barracks in Dublin. There I encountered officers; confident and humble people with obvious pride in their job and professionalism. From that moment on all I wanted was to emulate them. I was lucky to be commissioned as an officer and so began a decade of exciting crazy experiences shared with the closest of friends. I learnt what it REALLY meant to be a leader. To care about the entire person in your team from their physical to mental well-being all day every day and often in very challenging situations.√ Senior officer responsible for Irish Defence Forces IT strategy√ Responsible for all client and server infrastructure including Microsoft Windows, UNIX and Oracle√ Cross-skilled to do every team member’s role including hardware repair, system administration, software development and database administration√ Coded the software that delivered an automated database replication solution for the Defence Forces strategic applications√ Delivered IT services for all branches of the Defence Forces in Ireland and abroad√ Led the procurement of hardware, software and services including vendor management
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  • Irish Defence Forces
    Platoon Commander
    Irish Defence Forces Dec 1989 - May 1996
    Dublin, County Dublin, Ie
    √ Posted to the border with Northern Ireland prior to the Good Friday Agreement and ceasefire√ Led an infantry platoon on aid to the civil power and counter insurgency operations√ In addition I was appointed as assistant operations officer, transport officer, catering officer and administration officer for the privates, NCOs and officers messes/bars√ Led an infantry platoon to South Lebanon on United Nations service and experienced Operation Accountability and subsequently delivered humanitarian support to the inhabitants of my area of operations
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Garry Mannering Bsc Msc Mba Skills

Credit Risk Risk Management Fraud It Management Telecommunications Billing Revenue Assurance Loss Prevention Business Process Outsourcing Collections Internal Controls Sox Enterprise Risk Management Telecommunications Security Management Banking Business Analysis Business Strategy Change Management Sarbanes Oxley Act Crm Mobile Devices Strategy Team Leadership Information Security Management Risk Assessment Bpo Vendor Management Business Continuity Team Management Governance Process Improvement

Garry Mannering Bsc Msc Mba Education Details

  • University College Dublin
    University College Dublin
    Risk Management
  • University Of Galway
    University Of Galway
    Business Administration
  • Galway-Mayo Institute Of Technology
    Galway-Mayo Institute Of Technology
    Software Development (1St Class Hons)

Frequently Asked Questions about Garry Mannering Bsc Msc Mba

What company does Garry Mannering Bsc Msc Mba work for?

Garry Mannering Bsc Msc Mba works for The Land Development Agency

What is Garry Mannering Bsc Msc Mba's role at the current company?

Garry Mannering Bsc Msc Mba's current role is CRO at the Land Development Agency.

What is Garry Mannering Bsc Msc Mba's email address?

Garry Mannering Bsc Msc Mba's email address is ga****@****ail.com

What schools did Garry Mannering Bsc Msc Mba attend?

Garry Mannering Bsc Msc Mba attended University College Dublin, University Of Galway, Galway-Mayo Institute Of Technology.

What skills is Garry Mannering Bsc Msc Mba known for?

Garry Mannering Bsc Msc Mba has skills like Credit Risk, Risk Management, Fraud, It Management, Telecommunications Billing, Revenue Assurance, Loss Prevention, Business Process Outsourcing, Collections, Internal Controls, Sox, Enterprise Risk Management.

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