Gaurav Narang Email & Phone Number

Bengaluru, KA, IN

Gurgaon

• Effectively managed the entire Onboarding process from initial kick-off to final implementation review meeting.
• Played a pivotal role in user adoption efforts by conducting thorough product demonstrations tailored to individual needs and preferences.
• Developed comprehensive product knowledge, enabling the provision of expert advice to customers.
• Manage 30-35 logos per quarter for Enterprise/Mid-Market clients, with an ARR of $1.5 million.
• Worked closely with sales teams to ensure smooth handoffs of newly acquired clients, paving the way for long-term account stability.
• Cultivated strong customer relationships by acting as their point of liaison and by hosting weekly/bi-weekly cadence meetings.

Gurugram, Haryana, India

• Proficiently comprehended the company's products, enabling successful customer communication.
• Responded quickly to customer issues and overcame sales cycle roadblocks, ensuring smooth closure of agreements.
• Consistently met Key Performance Indicators (KPIs), accountable for sales objectives and other critical performance indicators to drive productivity.
• Adapted to dealing with difficult prospects and customers, converting leads into profitable sales transactions.
• Demonstrated strong interpersonal skills, convincingly explaining product/service features and building a sales-friendly environment.
• Applied new approaches and skills to improve work efficiency, showing comprehension and commitment to operational regulations and procedures.

Gurugram, Haryana, India

• Oversaw intricate account problems and offered solutions that suited current customers' requirements the best.
• Completed contracts and produced reports, forecasting and tracking included.
• Enhanced revenue for the business by seeing upsell possibilities.
• Established ties with clients and the neighborhood to foster sustained business expansion.
• Made calls to both current and potential clients to discuss the characteristics of the products and take orders.
• Quickly addressed any requests, inquiries, or grievances from clients.

Gurugram, Haryana, India

• Built and managed dynamic, round-the-clock account plans, including vital information and fresh commercial prospects aligned with client requirements.
• Provided cutting-edge solutions to accelerate cloud-based client success.
• Consistently met all revenue and consumption targets through disciplined sales techniques.
• Increased revenue by 13.91% by acquiring additional clients for Fareportal.

India

• Thoroughly understood available products and services to effectively explain their value to clients.
• Tailored explanations of products and services to the target customer base.
• Ensured prompt and professional responses to all complaints, requests, and questions.
• Managed performance in relation to internal benchmarks and customer requirements.
• Worked within established procedural boundaries and guidelines.
• Actively participated in huddle sessions, sharing best practices, and collaborating with Assistant Managers, Subject Matter Experts, and Quality Assurance team members to improve team and process performance.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, A+

High School Diploma, Business/Commerce, General, A+