Short term contract to complete imaging project for Windows 10 in a global environment• Created high level project plan for steps to be completed.• Led daily team meetings to direct offshore team to complete necessary steps for image creation.• Tested task sequences on multiple hardware platforms for proper function and ensured language packs worked as planned.• Created documentation for help desk to recover Bitlocker password from active directory.• Integral member of both Windows 10 readiness testing team and SCCM planning team.• Created and documented a process for the desktop team to deploy images and applications.

Collaborated with Nisource lead architect to discuss package, SCCM deployments, and create test strategies to ready packages and application for production deployment. Conveyed information to packaging team and assisted in creating package. • Led service requests from beginning to end, including any package discovery/requirements gathering; submitted requests and worked with IBM Service Center on delivery, packaging/software distribution requests; and worked with service ticket requester to get UAT, Pilot, and production deployments.• Represented IBM on change control meetings to get approvals for Pilot and production deployments.• Created UAT and Pilot testing strategies used to test all applications and packages. • Monitored and reported on all UAT, pilot, and production deployments.• Provided enterprise SCCM support services for stand-alone end points throughout enterprise. • Created documentation templates for each application consisting of work level instructions.• Applications builds to over 13,000 end-points.• Analyzed logs for verification of application installation, executed error/failure code troubleshooting, and updated ticket logs to meet service level agreements.• Created Push and/or Pull Deployments with emphasis on user-based intervention.• Integral member of both Windows 10 readiness testing team and SCCM planning team.

Established standard practices for packaging and delivering applications to clients. Led a team of 3 packagers creating, testing, and delivering applications to the customer.• Proficient with AdminStudio and Orca for repackaging and tuning.• Experience with VMware ThinApp creating virtual MSI’s for deployment.• Importing applications into SCCM for distribution.• Understanding of creating batch and VB scripts for package deployment and customizations.• Developed a repeatable strategy for testing applications to ensure successful delivery.• Created documentation templates for each application consisting of work level instructions.• Clients include Feeding America, Topco, Western Union, Rexam, Heritage House, Hospira, and subcontractor for Einstein IT Solutions.

Established a new franchise in the Chicagoland area. Diagnosed and repaired equipment for clients and recommended maintenance plans to improve longevity of dental tools.

Space Organization is a manufacturer of custom cabinets, furniture, and storage systems. I directed a team of 30 installation, administrative, and production employees and managed purchasing, inventory control, sales, production, and marketing to sustain a $2 million operation. • Increased productivity 20% by improving the functionality and reliability of manufacturing machinery.• Negotiated reduced contract pricing with vendors and reduced transportation fees.• Developed solid relationships with area builders for business growth and ongoing referrals.• Established a customer survey that documented a 30% increase in customer satisfaction and drove increased referral business.

At Home Computer Services is a computer repair company servicing commercial and residential markets. I built and managed a team of five computer technicians in providing on-site computer repair of PCs, networks, servers, backup systems, and ancillary equipment. • Implemented effective sales strategies, and scheduled technicians’ assignments to support customer requirements.• Developed strategic relationships with manufacturers to purchase computer components. • Built full systems to meet the needs of individual customers.• Commended by numerous clients for outstanding customer service delivery.

Brake Parts is a manufacturer of hydraulic, electrical, air/pneumatic, mechanical, and industrial brake systems. I managed a staff of five computer operators servicing 40 manufacturing plants throughout the United States, Canada, and Mexico and Maintained two mainframe clusters consisting of VAX machines, disc farms, tape robots, and HP computers. I was responsible for scheduled system maintenance and reported directly to senior executives.• Saved $200,000 on MTI service by personally maintaining equipment. • Improved system reliability from 70% to 90%.• Vendor relationship management• Routinely requested to present data center performance results to senior executives due to the ability to simply articulate complex topics and technical information.

MTI is a leading multi-national provider of consulting services and data storage, storage management, and data protection solutions. I repaired disc drives, tape drives, and tape robots in the field on an on-call basis. I installed and serviced equipment at customer locations throughout Illinois, Indiana, and Wisconsin. • Sole responsibility for managing the Brake Parts account.• Provided feedback to engineers pertaining to customer requirements, recurring equipment problems, and suggested engineering changes.• Managed and maintained strong customer relations

One of the pioneering supercomputer firmsI served in a customer service liaison capacity as part of a team that maintained cyber equipment (disc drives, high speed printers, card punch, and reel-to-reel tape drives) at Fermilab. I had sole responsibility for maintaining and repairing Argonne Laboratory’s VMS equipment and peripherals.• Expanded company presence throughout various Chicago area accounts due to reputation for providing top technical service for equipment maintenance.• Key representative to prove the negative performance impact of ceramic reel-to-reel tape drive heads.