Garry V. Email & Phone Number

Langford, Bc, Ca

Victoria Bc

- Experienced in coordinating problem resolution on a project basis, demonstrating proficiency in identifying critical failures and cascaded problems, conducting diagnostic procedures, and liaising with vendors and technical sources to research and implement resolutions.- Proven ability to receive and prioritize escalated issues from shared services, client staff, and vendors, ensuring efficient coordination of problem resolution to maintain stable system performance- Resolve Tier 1, 2, and 3 issues and provides senior technical guidance to ministry IT staff, users, customers and vendors- Resolve technology issues by installing, testing, upgrading and maintaining shared systems software, hardware, devices, and line of business applications.- Responsible for asset management process, data entry and ensuring tracking of assets is updated daily.- Proficient in developing user manuals that provide comprehensive business rules and problem resolution procedures, ensuring user empowerment and self-sufficience

Vancouver, British Columbia, Canada

Burnaby

Computer Information Systems Administration

Diploma / Mcp Ceritification, Network And System Administration/Administrator