Garth Biggins Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Canada Area

Calgary, Canada Area

Crawley, West Sussex

Within this role, I was responsible for the ongoing management of a set of global airline partner relationships for the Avios global reward currency. I had full accountability for managing the accrual and redemption aspects of airline Frequent Flyer Programmes and Frequent Buyer Programmes in order to hit the Avios Group (AGL) Limited business plan targets. My primary responsibilities included detailed commercial analysis including forecasting and budgeting, negotiating & influencing as well as stakeholder management on a more strategic level. Within this cross functional role, I worked with a huge variety of departments which was important in driving change within the air partner area, and often meant being the air business lead with IT development projects. Within the role, I also project managed the implementation of new airline bi-lateral contracts. This included objectives such as raising business cases and budget, IT implementation between airlines and moving to business as usual. I also managed a team, ensuring that objectives and KPI’s are met, stretching and developing various skill sets.

Crawley, West Sussex

As a Global Flight Pricing Manager, I looked after the redemption flight pricing for Iberia and ROW Airlines. I engaged with various stakeholders across different departments (incl. marketing and finance) at a variety of different levels within and outside of Avios in order to discuss performance of KPI’s and pricing products. I modeled information from a variety of sources and used this to make informed decisions by running commercial analysis for promotions and propositions before and after the products are released as well as forecast annual performance reviews. Key areas for review included seasonality impact, market conditions, customer benefits and historical performance. The information obtained allowed me to advise others or make decisions with regard to any changes to the product propositions and maximise opportunities. When advising others I provided analysis, advice and recommendations to drive the pricing strategies in line with the commercial objectives. This was done verbally, through written reports and presentations.

Crawley, West Sussex

The placement within the strategy team consisted of looking after the financial modelling of new airlines to the Avios Travel Rewards Program. This required writing proposals, preparing reports and presenting documents to internal and external stakeholders (including potential partners, senior management and the Board). In addition, research and analysis of new airlines to be short listed as future potential partners and how they would fit in with other global partners and business strategies.

Crawley, West Sussex

This placement consisted of financially modelling new potential collection partners, in order to forecast the revenue and contribution for the first three years of a partnership. This included having regular meetings with the appropriate stake holders to ensure the correct information was being used within the model. A variety of different collection partners were looked at and different customer propositions considered. The role included exposure to balance sheets, budgets, the business plan and forecasts for new business. A major project completed during this placement involved revamping and improving the Pricing Rate Card. Business development teams can now use this rate card as a guide when initial pricing is considered for collection partners.

Crawley, West Sussex

This placement consists of two projects as well as business as usual (BAU). The BAU work completed consisted of dashboard creation, maintenance and communicating the results. Analysis around competition, redemption products (hotel, flights and ancillaries) and payments was also provided. The main project was creating a reward pricing elasticity tool in Excel. This tool was designed to show users the optimum promotional discount on offer to customers in order to maximise set KPI’s. This project won the “Travel and Pricing Department Award” upon completion. The second project involved the analysis of set hotels which appear on www.avios.com. The analysis considered current hotel performance (using various sources) and suggested ways to improve performance by changing the order the hotels get displayed to the customer. An internal Intermediate Excel course was also completed during the placement.

Crawley, West Sussex

My first placement focused around an introduction to Avios Group (AGL) Limited. Several workshops training sessions were attended. These included report writing, presenting, PowerPoint presentation and basic excel. During the placement, the focus was on two main projects. The first project involved understanding the current recruitment process within AGL while suggesting ways to improve the process as well as reduce costs. The second project focused on the analysis of new markets which AGL could potentially grow within.

Johannesburg Area, South Africa

Managed the warehouse of a distribution company working in the catering and hospitality industry. The management position consisted of receiving stock, organising deliveries, controlling the warehouse, organising manufacturing time schedules, analysing and implementing new processes. This was to ensure the warehouse ran efficiently in order to guarantee deliveries were always on time. This helped maintain customer satisfaction and retained the reputation and profitability of the business.

Leeds, United Kingdom

Worked as part of the security team for Leeds university union; catering for all different types of events. The role involved working within a team to ensure that all students within the facility were safe. This role involved working in a pressured environment whilst maintaining an assertive manner to diffuse problematic situations.

Sheffield, United Kingdom

AMRC is an advanced manufacturing and research centre which is linked with Boeing. The company specialises advanced machining and materials research for the aerospace and other high value manufacturing sectors. Granted a seven week placement at AMRC working on an individual project which was linked with Boeing. The project entailed the examination of fasteners to ensure they were correctly inserted into aeroplane wings. A group project was also completed, involving the testing of robotics to carry out the chiselling of metal. A technical report was compiled at the end of each project to identify findings.

Beaconsfield, United Kingdom

Dealt with customer bookings, orders and complaints. Strived to guarantee customer satisfaction with service. On occasion performed the role of supervisor which entailed overseeing other employees working within the bar as well as opening/closing duties.

Beaconsfield, Amersham, High Wycombe (All In The United Kingdom)

I held various part time jobs throughout my education including: Life Guard (Nexus)Promotional Staff (Company in Leeds)Sales Assistant (John Lewis)Sales Assistant (Tesco)Paper Deliveries (Londis)

Bachelor Of Engineering (Beng), Aerospace & Aeronautical Engineering, 2.1

Received a BEng in Aerospace & Aeronutical Engineering with Honours.

Education record

A Level's: Business Studies (A) Mathematics (B) Chemistry (B) Physics (C) GCSE's: 10 A*-C's including Mathematics and English Language