Garth Mclaughlin Email & Phone Number

Experienced NPI Project Engineer with a demonstrated history of working in the telecommunications industry. Skilled in Internet Protocol Suite (TCP/IP), PSTN, DSL, FTTx and Voice over IP (VoIP) Technologies. Responsibilities- Problem support and first level of root cause analysis before escalating towards TEC- NPI lab preparation prior to execution in front of customer- High product and technology knowledge that allows quick reaction when performing tests or getting requests from customers.- Capacity to effectively engage customer at technical domain to present a solid and competent output during NPI execution. - Interfacing with the Front End TSC- Frequent and direct customer interaction, possibly driving solutions in the customer’s lab- Participate in a 24/7 support rota- Participating in NPI such as Demo’s, Trials, Proof of Concept at customer site- Create technical documention (MOPs, HLD/LLD) and training material.- Fault investigation both remotely, and on-site as requested- Ensure strong customer relationships through delivery of quality of service.- Delivery Readiness Planning and Execution.- Possibility to travel within the EMEA region

Listed skills include Dsl, Sip, 3G, Ip, and 11 others.