Garth Olson Email & Phone Number

Whitmore Lake, Mi, Us

United States

Leads and collaborates on enterprise-wide projects. Provides technical guidance, leadership and influence of project teams. Assigns work and provides oversight, coaching and mentoring to staff. Provides input on staff evaluations.Designs, builds and supports enterprise systems such as advanced technologies for access and authorization governance, directory services, identity management, identity federation and related systems.Leads technical participation in and support of enterprise customer projects and activations, evaluation and deployment of new technologies and implementation and configuration of new applications.Serves as a technical expert and resource troubleshooting and providing problem resolution of complex hardware and software issues regardless of the environment enterprise-wide. Works with vendors on complex integration issues.Maintains and enhances a high level of customer service, effectively tracks and monitors all services provided, measures performance and evaluates customer service levels and requirements consistent with, or exceeding, established parameters and desired outcomes. Makes technical and procedural recommendations based on trending and analysis of server performance data.Leads the process of evaluating and selecting new enterprise-wide technology. Serves as a primary technical liaison and point of contact with vendors and internal support teams and provides input regarding purchases consistent with the organizations strategic goals and plans.Evaluates, selects or recommends and utilizes new, advanced support tools and applications. Provides research to arrive at solutions to complex hardware and software issues. Writes and maintains technical documentation utilized enterprise-wide.

United States

Lead Windows 10 deployment to hospitalAssist with Epic implementation to hospitalTrain 10+ contractors for Epic, deployment, and Windows 10Provide desk-side Tier 2 supportImage end-user devicesGroup Policy, Server Shares, and Printer/Application ServersRoute unresolved incidents/requests to the proper Tier 2/Tier 3 teams

Livonia, Mi

Maintain Active Directory and Cerner User Maintenance for 93 Hospitals and Clinics with over 100 applications.Provide remote support to 75,000 work stations at an 80% resolution rate.Assign incidents, requested items, and service requests to 200+ Tier 2 and 3 Teams.Utilize and contribute to a Knowledge Base with 60,000+ articles of documented support.Provide desktop support for Microsoft Outlook, Cerner, and numerous others.

Ann Arbor Michigan

Maintain, update, and troubleshoot Fusion operating management software.Training and orientation of new student Recreation staff.Establish Standard Operating Procedure for Fusion operating software.Maintain security procedures and point of sale software.Root cause analysis and resolution of hardware/software operating issues.Manage multiple stand-alone network devices.